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    Admin & Scheduling Coordinator - New South Wales, Australia - Cox Purtell

    Cox Purtell
    Cox Purtell New South Wales, Australia

    1 week ago

    Default job background
    Description

    Admin & Scheduling Coordinator
    12 month temporary contract
    WFH flexibility
    $40-$45 per hour + super

    Our client is a global software company and they are looking for additional members to join their TechSupport division.

    This role is responsible for two primary areas; (1) The assignment of incidents or cases to the support organisation. (2) The workforce scheduling of support teams.

    Duties include:

    • Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorisation
    • Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident.
    • Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements.
    • Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned.
    • Schedule technical resources on the Company Workforce Management portal.
    • Work with managers to build team schedules.

    Requirements:

    • More than 2 years of experience working within a customer service environment.
    • Excellent written and verbal communication skills.
    • Demonstrated knowledge of technical systems & environments
    • Ability to multi-task and good organisational skills
    • Works well under pressure

    Please note you must be a Permanent Resident or Australian Citizen to be eligible for this role.

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