Rostering & Scheduling Coordinator - Sydney, Australia - 4C Recruitment

4C Recruitment
4C Recruitment
Verified Company
Sydney, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description
Work from home and from the office Homebush

  • Love customer service and building relationships in a fast paced environment?
  • Leading organisation providing inhome care
  • Inhome care provider
  • Work from home & 2 days per week in the office
  • Great place to work supportive team culture


This wonderful organisation provides much needed in-home care services to members of the community living with a variety of illnesses.

Seeking to expand their team, full training will be provided for the right person.


Responsibilities:


  • Staff rostering, coordinating changes and emergency requests in a timely manner
  • Liaising with clients and staff over the phone in a professional manner
  • Data entry of bookings using inhouse CRM
  • Rostering, plan for maximum efficiency
  • Ensure compliance with all relevant legislation, standards, and regulations.
  • Handle large call volumes inbound and outbound
  • Develop relationships, problem solve and display empathy
  • Ensure documentation and administration work is to a high standard

Key Criteria:


  • Rostering and scheduling skills and experience highly regarded
  • Understanding of workforce management systems highly regarded
  • Experience working in a high call volume customer service environment
  • Tertiary qualifications
  • Exceptional communication skills, both written and verbal
  • Professional, empathetic and team player
  • Aged Care, Healthcare industry experience highly regarded
  • Driver's licence essential
  • Effective problem solver, good listener, well organised
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