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    Commercial Liaison Officer - Melbourne, Australia - Healius

    Healius
    Healius Melbourne, Australia

    3 weeks ago

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    Description

    About Us

    Dorevitch Pathology is one of Australia's leading comprehensive clinical laboratory and pathology services. Based in Victoria for more than 50 years, we are dedicated to meeting the needs of the doctors and patients of Victoria.

    Our vast spectrum of pathology testing services and collection centres are maintained by a dedicated team of highly qualified, professional individuals delivering an extensive, reliable, and quality service.

    Dorevitch Pathology is part of the broader Healius Pathology Pty Ltd network of specialist pathologist practices. As such, Dorevitch Pathology has the governance and support infrastructure that comes with being part of a top 100 ASX publicly listed entity.

    A full-time vacancy currently exists in our Dorevitch Commercial team for a Client Liaison Officer – Pathology based at our head office in Heidelberg.

    Reporting to the B2B Manager, you will excel in this fast-paced role by utilising your knowledge of Pathology Laboratory process and excellent communication skills.

    Responsibilities for this role include but are not limited to:

  • Daily management of client contracts to ensure KPIs/SLAs are met and exceeded
  • Maintaining internal and external communication channels
  • Identifying growth opportunities, developing new business with existing clients and identifying areas of improvement
  • Coordination of onsite collection activities
  • Administrative duties including the preparation of quotes, invoices, agreements and standard operating procedures

    • If you have the following skill set, we want to hear from you:

  • An understanding of Pathology Laboratory Processes
  • Experience in managing large private sector and Government contracts
  • Expert problem-solving skills with the aptitude to think outside the box
  • Excellent organisational abilities with the capacity to prioritise and meet deadlines
  • Experience in general administration duties
  • Five-star customer service skills, with a strong emphasis on building and maintaining great relationships
  • Knowledge of Laboratory Information Systems, particularly ULTRA (advantageous)
  • Knowledge of the Australian/New Zealand Standard 4308 &4760, procedure for specimen collection and the detection and quantification of drugs in urine & oral fluid (advantageous)

    • Benefits and Wellbeing

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • Corporate health insurance discounts, banking benefits and novated leasing consultations.
  • An e-learning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
  • Fitness Passport – access fitness centres across Australia at a subsidised rate
  • Career growth opportunities across the national Healius network
  • Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

    • Right to Work, Background Checks and Clearances

    You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

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