Consumer Liaison Officer - Melbourne, Australia - The Royal Melbourne Hospital

The Royal Melbourne Hospital

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference Number Position Title- Consumer Liaison Officer- Location- The Royal Melbourne Hospital - City & Royal Park Campus- Award- Admin Officers [10]- Advertisement text
Consumer Liaison Officer
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Key member of the growing Patient Experience and Community Engagement team:

Work directly with consumers and carers to seek feedback and to acknowledge and clarify concerns:

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Ensures that RMH listens to and partners with consumers, and effectively responds to feedback

The Consumer Liaison Team sits within the Patient Experience and Community Engagement directorate, with very close links to the Quality and Improvement directorate.

Reporting directly to the Consumer Liaison Manager, the CLO will be well-supported within the team. This is a period of growth for the team, with associated opportunity to contribute to improvements in service.

Your new role:

Liaise directly with consumers to receive feedback, ensuring equity of access to the feedback system
Partner with the accountable clinicians / manager to manage a caseload and effectively respond to feedback
Engage with the Statutory Duty of Candour process
Build capabiltiy in feedback management across RMH
Contribute to quality improvements with the service and RMH

About you:

You have a genuine passion for listening to diverse voices, and for effective partnership
You have a commitment to seeking resolution to challenging issues
You have some hospital or healthrelated experience and are looking to develop further skills
You have very effective communication skills

Benefit of working with the Royal Melbourne Hospital / NorthWestern Mental Health:

Career progression opportunities to suit your professional development goals.
Work in a wellsupported, growing team
Salary packaging, onsite car parking and, close to public transport.

Interested?
If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
For a confidential discussion please connect via the details below.
Interviews for this position may commence prior to the closing date for this position.