Patient Liaison Officer - Melbourne, Australia - The Royal Melbourne Hospital

The Royal Melbourne Hospital

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference Number Position Title- Patient Liaison Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text
Patient Liaison Officer

Patient Liaison Officer at Tertiary Hospital
5 weeks annual leave plus monthly ADO
We are looking for a motivated and driven individual to join our team as a Patient Liaison Officer. This is a Full Time ongoing position based at our City Campus in Parkville, reporting to Patient Liaison Manager.

Your new team:

We are a team working together to provide great customer service
We enjoy a collaborative working environment
You will help us maximise and collect patient fee revenue
In return, you will be supported to achieve outstanding results and realise your potential

Your new role:

Partner with clinical teams, health information services and wider revenue services team to maintain data integrity
You will empower patients through informed financial consent
You will collaborate effectively with patients, families and colleagues to achieve revenue goals and maintain a positive patient experience.
Identify and pursue cost recovery for Medicare Ineligible patients in accordance with Melbourne Health policies and informed financial consent
You will be available to work weekends as required

About you:

You will be a proactive individual with great communication skills.

You can work in a fast paced environment, delivering on timeframes and KPIs to support the Revenue Services department to deliver results and success.

Key skills include:

You will be able to build rapport and effectively communicate with patients from diverse backgrounds, including overseas visitors, to navigate their financial obligations
Ability to interact with individuals from diverse backgrounds with empathy and respect
You are a quick learner and motivated to achieve high standards

Benefit of working with the Royal Melbourne Hospital

Values based organisation offering professional advancement, including training and access to mentorship and leadership programs
Enjoy excellent worklife balance working in a supportive and collaborative team
Salary packaging, onsite car parking and, close to public transport.

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Interested?
If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.

For a confidential discussion please connect via the details below.
Advertising may cease prior to the closing date.

Selection Criteria

Essential: Commitment to live the Melbourne Way putting people first, leading with kindness and achieving excellence together
Essential: Experience in customer service and administration within a health service
Essential: Be available weekends and flexible with working on the wards and in the emergency department
Essential: High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
Contact Person
Crissie Hill
Contact Number Alternate Contact Person
Andrew Gusman
Alternate Contact Number Closing Date 08/04/2024