Jobs
>
Melbourne

    Tele Service Consultant - Melbourne, Australia - TAL

    TAL
    TAL Melbourne, Australia

    Found in: Talent AU C2 - 3 days ago

    Default job background
    Full time
    Description
    Job Description

    The Tele Service Consultant function is primarily concerned with performing Tele Underwriting and Tele Interviews in the Retail space. Integral to this is quality and service standards which ensure the functions are meeting TAL's Customer requirements.

    In this role you will:

    Underwriting Administration

    • Perform tele interview and tele underwriting calls as required.
    • Respond to all Retail enquiries pertaining to Tele Underwriting & Tele Interviews.
    • Plan, organise and balance Tele Interview schedule.
    • Ensure all work is completed to agreed service levels and quality standards.
    • Regularly participate in team meetings.
    • Assist with project work, system and user acceptance testing, procedural reviews and process improvement when required.
    • Engage in creating a supportive team environment whilst actively sharing skills and knowledge.

    Escalations and Complaints

    • Respond to escalations and complaints and take responsibility to obtain a quick resolution. Liaise with various departments in order to achieve a successful outcome.
    • Identify trends and provide feedback to your Team Manager to prevent reoccurrence.
    • Respond to escalated enquiries with a sense of urgency and a view to both resolve the complaint and eradicate any underlying issues to prevent future occurrences.
    • Display initiative and respond directly to Customers, Funds and Advisers and other internal and external stakeholders as required via phone or email.

    Compliance and Quality

    • Identify potential opportunities to improve the way Customers, Funds and Advisers do business with TAL.
    • Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL's Customer Service Culture.
    • Proactively raise and seek to rectify known compliance breaches within set timeframes.
    • Produce high-quality, accurate and compliant work.
    • Consistently achieve or exceed agreed individual quality targets.
    Qualifications

    You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

    Skills we are looking for:

    • Customer centric with excellent customer service skills and friendly telephone manner.
    • Motivated and results driven.
    • Ability to work as part of a team and contribute to positive outcomes for the team.
    • Display effective time management skills.
    • Focus on quality and continuous improvement.
    • Medical Terminology or related health experience.
    • Underwriting administration or tele-underwriting experience.
    • Prior experience in a customer service-based role.

    As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

    Additional Information

    At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.

    To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

    TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

    We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
    We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

    #LI-Hybrid

    Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

    If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

  • Adobe

    Professional Services Consultant

    Found in: Talent AU C2 - 4 days ago

    Adobe Melbourne, Australia Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Latitude IT

    IT Service Management Consultant

    Found in: Talent AU C2 - 4 days ago

    Latitude IT Melbourne, Australia Full time

    Collaborative, supportive, Values driven environment · Great coffee (and a variety of tea) and fresh fruit · Avoid the traffic: we are outside the CBD and close to public transport · ITIL Process Asssessment · Service management processes and technologies · The role can be worked ...

  • Schindler Lifts Australia

    Service Sales Consultant

    Found in: Talent AU C2 - 3 hours ago

    Schindler Lifts Australia Melbourne, Australia Full time

    WHY join Schindler? · At Schindler we are all about our culture We focus on supporting you to meet your potential through careful selection and constant development to make you a leader in your area. You will have the opportunity to grow and develop both personally and profession ...

  • ALLIANZ AUSTRALIA SERVICES PTY LTD

    Claims Service Consultant

    Found in: Talent AU C2 - 3 hours ago

    ALLIANZ AUSTRALIA SERVICES PTY LTD Melbourne, Australia Full time

    Motor Claims Service Consultant & Senior Motor Claims Service Consultant | Brisbane, Melbourne, Adelaide & Perth · 4-6 weeks of remote training will be provided · Hybrid working · Multiple positions available · At Allianz Australia, we're proud to be one of the world's leading ...

  • Dental Corporation

    Partner Services Consultant

    Found in: Talent AU C2 - 5 days ago

    Dental Corporation Melbourne, Australia

    Start Date: January 2024 Location: Working from Home 12-month Fixed term, Full Time RoleA career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happi ...

  • BOQ

    Customer Service Consultant

    Found in: Talent AU C2 - 3 hours ago

    BOQ Melbourne, Australia Full time

    About the Role · Our BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team. · As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers ...

  • Tal Services Limited

    Tele Service Consultant

    Found in: Talent AU C2 - 3 hours ago

    Tal Services Limited Melbourne, Australia Full time

    Company Description · Welcome to This Australian Life. · From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's w ...

  • Rentokil Initial

    Customer Service Consultant

    Found in: Talent AU C2 - 4 days ago

    Rentokil Initial Melbourne, Australia Part time

    We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further · We do require the successful candidate to be based in ...

  • Adobe

    Professional Services Consultant

    Found in: beBee S2 AU - 4 days ago

    Adobe Melbourne, Australia Full time

    JOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorCreativity for All · Adobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year · We're proud to offer ...

  • Rentokil Initial

    Customer Service Consultant

    Found in: Talent AU C2 - 4 days ago

    Rentokil Initial Melbourne, Australia Full time

    We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further · We do require the successful candidate to be based in ...

  • Rentokil Initial

    Customer Service Consultant

    Found in: Talent AU C2 - 4 days ago

    Rentokil Initial Melbourne, Australia Full time

    We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further · We do require the successful candidate to be based in ...

  • Rentokil Initial

    Customer Service Consultant

    Found in: Talent AU C2 - 4 days ago

    Rentokil Initial Melbourne, Australia Part time

    We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further · We do require the successful candidate to be based in ...

  • Tenacity CX

    Customer Service Consultant

    Found in: Talent AU C2 - 5 days ago

    Tenacity CX Melbourne, Australia Casual/Holiday

    Job description · Job description · Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a Global Financial Administration company, who are looking for multiple customer service supe ...

  • BOQ

    Service Support Consultant

    Found in: Talent AU C2 - 3 hours ago

    BOQ Melbourne, Australia Full time

    About the Role · You will be responsible for supporting, through a targeted contact and escalation program, delivery of consistent, high quality, efficient operational service and risk decision outcomes, while inspiring a strong culture of collaboration, operational excellence, r ...

  • TSA Group

    Customer Service Consultant

    Found in: Talent AU C2 - 4 days ago

    TSA Group Docklands, Australia Full time

    Job Description · As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the informati ...

  • Rizing

    Senior Consultant, Professional Services

    Found in: Talent AU C2 - 3 hours ago

    Rizing Melbourne, Australia Hybrid

    Description · Rizing, a prominent provider of SAP consulting and implementation services, is expanding its Professional Services team. Committed to our core values of integrity, respect, courage, collaboration, and excellence, we are seeking an experienced HCM Senior Consultant, ...

  • KPMG

    Senior Consultant – Valuation Services

    Found in: Talent AU C2 - 3 days ago

    KPMG Melbourne, Australia Full time

    Senior Consultant – Valuation Services (Melbourne) · Companies require reliable valuations for all manner of reasons including to underpin transactions, resolve shareholder disputes, investment valuations and various tax, accounting, and financial reporting reasons. Our Valuati ...

  • Epicor

    Principal Professional Services Consultant

    Found in: Talent AU C2 - 4 days ago

    Epicor Melbourne, Australia

    The Job: · The Professional Services Consultant, Principal leads consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Drives implementation deliverables and assist the Project Manager to organize and control ta ...

  • KPMG Australia

    Senior Consultant – Valuation Services

    Found in: Talent AU C2 - 3 days ago

    KPMG Australia Melbourne, Australia Full time

    Job Description · Senior Consultant – Valuation Services (Melbourne) · Companies require reliable valuations for all manner of reasons including to underpin transactions, resolve shareholder disputes, investment valuations and various tax, accounting, and financial reporting reas ...

  • KPMG Australia

    Senior Consultant – Valuation Services

    Found in: beBee S2 AU - 1 day ago

    KPMG Australia Melbourne, Australia Full time

    Job Description · Senior Consultant – Valuation Services (Melbourne) · Companies require reliable valuations for all manner of reasons including to underpin transactions, resolve shareholder disputes, investment valuations and various tax, accounting, and financial reporting reas ...