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    IT Service Management Consultant - Melbourne, Australia - Latitude IT

    Latitude IT
    Latitude IT Melbourne, Australia

    3 days ago

    Default job background
    Full time
    Description
    • Collaborative, supportive, Values driven environment
    • Great coffee (and a variety of tea) and fresh fruit
    • Avoid the traffic: we are outside the CBD and close to public transport
    • ITIL Process Asssessment
    • Service management processes and technologies
    • The role can be worked Canberra/Melbourne

    Role: ITSM Consultant

    Join our client's dynamic team as an ITSM Consultant, where you'll contribute to enhancing IT service management processes, architectures, and technologies. Leverage your expertise to develop strategies, assess process maturity, and create implementation roadmaps. Responsibilities include designing and implementing processes, models, and tool strategies for Service Management Architecture, Optimization, Integration and Management, and ITIL process enhancement. Additionally, support software asset management, service automation, and AIOps initiatives.

    Requirements:

    • Minimum 3 years' experience in service management transformation
    • Proficiency in ITSM process design and implementation
    • Understanding of service management operating models
    • Familiarity with service management tool strategies
    • Experience with software asset management and service automation
    • Knowledge of Service Integration and Management (SIAM) principles
    • Familiarity with cloud technologies and financial management
    • Preferred certifications: ITIL4, COBIT


    Additional Information:

    • Bachelor's degree preferred
    • Strong communication skills
    • Success in team environments
    • Analytical and problem-solving abilities
    • Security clearance may be required
    • Citizenship requirements compliant with regulations

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    At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

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