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Docklands

    Customer Service Consultant - Docklands, Australia - TSA Group

    TSA Group
    TSA Group Docklands, Australia

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey.

    What you need to know:

  • Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8am – 8pm (7.6 hr shifts)
  • Based out of our brand new office in Docklands
  • Permanent Full-Time role

    • Why work with TSA?

  • Our #TSAWays are what we are all about. Think of them as the vibe
  • Join a company that promotes from within – work your way up and across the business
  • Comprehensive training, with ongoing coaching and development
  • A vibrant and rewarding recognition program - We love to celebrate our people
  • We are proud of our fun, friendly and supportive team environment

    • Qualifications

    So, who are you?

  • A Great Character - respectful, open, honest, transparent and authentic, with integrity
  • A Strong Communicator – personable as well as articulate, patient and empathetic
  • Driven - no task is too big
  • Technically Savvy – can navigate multiple systems at once
  • Organised – you are always two steps ahead
  • Engaging – people love interacting with you
  • Resilient – you bounce back from difficulties
  • Collaborative - you love working with and learning from others
  • Flexible – you work around requests to ensure results are delivered
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