- Being responsible for the quality framework and support with evaluations for the team;
- Performing quality checks and audits to deliver improved levels of quality service through innovation and the use of best practice processes;
- Ensuring adherence with all compliance and quality assurance requirements;
- Providing technical knowledge on claims and insurance related matters;
- Establishing the end-to-end quality framework across all distribution models;
- Management of a framework to seek a deep understanding of the customer expectations across all servicing channels;
- Governing models across training and knowledge to ensure all relevant parties are compliant and up to date with knowledge;
- Integration of the funds brand and core values into the fund's services and distribution model;
- Participation across projects of work to ensure tracking of quality programs and outcomes are tracked and monitored;
- Identification and responsibility to drive changes that provide great outcomes for our members and employers and drives cost efficiencies;
- Identifying risks and opportunities and initiating process improvements across claims procedures;
- Conducting and participating in all applicable audits including internal quality and efficiency audits.
- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid "flex leave", so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth
-
Assurance Manager
6 days ago
IOOF Holdings Melbourne, Australia**Date**:11-May-2023**Location**:Melbourne, VIC, AU, 3000 · - Sydney, NSW, AU, 2000**Employment Type**:Permanent Full Time- Review and challenge the appropriateness of 1st line risk activities · - Permanent, full-time opportunity (Hybrid - mix of WFH and office) · - Melbourne or ...
-
Security Assurance Manager
6 days ago
Department of Education Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Department of Education · **Salary**: $129,379 - $173,138 · Occupation: IT and Telecommunications · Reference: VG/DE/FPIS/ AA · Security Assurance Manager · **Security Assurance Manager PN VPS6 Ongoing** · **About th ...
-
Security Assurance Manager
1 week ago
Department of Education Melbourne City Centre, AustraliaAbout the opportunity · This is a VPS6 Ongoing psoition. · The department is seeking a Security Assurance Manager to ensure security obligations are effectively identified and managed to enable the successful delivery of information technology strategic and operational plans. · T ...
-
Security Assurance Manager
6 days ago
Department of Education Melbourne City Centre, AustraliaSecurity Assurance Manager PN VPS6 Ongoing · About the opportunity · The department is seeking a Security Assurance Manager to ensure security obligations are effectively identified and managed to enable the successful delivery of information technology strategic and operational ...
-
Quality Assurance Manager
1 week ago
Suburban Rail Loop Authority Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full-time,Ongoing · Organisation: Suburban Rail Loop Authority · **Salary**: $177,488 - $241,387 · Occupation: Other · Reference: 3400 · **About the opportunity** · The Quality Assurance Manager, reporting to the Deputy Director, Quality Assu ...
-
IT Risk and Assurance Manager
6 days ago
Aurecon Group Melbourne, AustraliaJust imagine your future with us · - At Aurecon we see the future through a very different lens. Do you? · - Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? · Are you driven by the opportunity to work on some of the most ch ...
-
Security Assurance Manager
1 week ago
Department of Education Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time · Organisation: Department of Education · **Salary**: $130,673 - $174,869 · Occupation: Other · Reference: VG/ · Security Assurance Manager PN VPS6 Ongoing · **About the opportunity** · This is a VPS6 Ongoing psoition. · The depart ...
-
Quality Assurance Manager
6 days ago
Thales Melbourne, AustraliaWe're inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in ...
-
Manager Controls Assurance
6 days ago
nbn™ Melbourne, AustraliaJob Expectations · Build your career and Australia's future. · Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible worki ...
-
Risk Assurance Manager
1 week ago
ANZ Banking Group Melbourne, Australia**Date**: 12-Apr-2023 · **Location**: Melbourne, AU · **Company**: ANZ Banking Group Limited · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our cust ...
-
Analytics Assurance Manager
2 days ago
Bupa Melbourne, AustraliaBupa has an opening for an Analytics Assurance Manager to be a part of a newly formed team created to embed and drive a data driven culture, meeting the data access and analytical needs of the Bupa Group Internal Audit (GIA) Function and its stakeholders. While this role will foc ...
-
Assurance Management Expert
1 week ago
ANZ Banking Group Melbourne, AustraliaAbout the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things · - whether they're buying a home, building a busin ...
-
Assurance Management Expert
6 days ago
FourQuarters Melbourne, AustraliaFull - time permanent position · - Exposure to complex and challenging projects · - Work from home flexibility · This is an excellent opportunity for a talented Risk and Compliance professional to join a leading Big 4 bank, based in Melbourne's CBD. · - Work within the Retail por ...
-
Risk & Assurance Manager
1 week ago
Hassett People Solutions Melbourne, Australia0.4 FTE role (2 days per week). · - Competitive Salary. · - Albert Park Office Location. · **About Our Client**: · Our client is a not-for-profit organization that operates in the education and social service sectors in Victoria, Australia. Established in 2002, the organization i ...
-
Manager - Sustainability Assurance
3 days ago
EY Melbourne, Australia**Manager - Sustainability Assurance** · - What if your career could have a lasting impact on you, and the World?_ · At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world. · * ...
-
Quality Assurance Manager
1 week ago
TMR Recruitment Melbourne, AustraliaWorld-leading Manufacturer of Oil-Free Chillers · - Be Part of Global Decarbonisation · - Modern Facility in Bayswater, Victoria · **Quality Assurance Manager** · **Join a World Leader and Pioneer** · Our client manufactures high efficiency, oil-free chillers and is at the forefr ...
-
Manager Timetable Assurance
6 days ago
Department of Transport Melbourne City Centre, AustraliaAbout the Role · The Manager, Timetable Assurance is responsible for reviewing network Service Specifications for Performance & Contract Management Division and oversee Multi modal timetable development alignment of timetables, the meeting of coordination specification requiremen ...
-
Risk and Assurance Manager
5 days ago
ANZ Banking Group Melbourne, Australia**Req ID**: 62134 · **Department**: AC Business Owners APRA Remediation · **Division**: Australia Commercial · **Location**: Melbourne · About the role · **Job Title**: Risk and Assurance Manager · **Role Type**: 12 month Secondment/Fixed term · Stimulating and rewarding work wit ...
-
Quality Assurance Manager
5 days ago
BLUEGUM SERVICES GROUP PTY LTD Melbourne, AustraliaRoles and Responsibilities: · - Assume direct responsibility for maintenance, update and management of the QA system · - Maintain the company's ISO 9001:2015 QMS accreditation · - Plan, review, enforce and update policies, procedures, standards and guidelines to ensure the compan ...
-
Regional Assurance Manager
6 days ago
Cubic Corporation Melbourne, AustraliaBusiness Unit: · Cubic Transportation Systems · Company Details: · Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and info ...
Quality Assurance Manager - Melbourne, Australia - Hostplus Pty
Description
How will you make an impact?
Are you driven by the desire to create a positive difference in the lives of our members?
In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer service when managing their super.
The Opportunity
The primary responsibility of this role is to establish and uphold the quality assurance program, ensuring that stakeholders adhere to the fund's core values and reflect our strong brand. Emphasis will be placed on continuous improvement across processes, systems, and team skills, with the role tasked with implementing necessary actions to enhance these areas. Additionally, this position will establish a comprehensive governing framework to oversee the end-to-end view, enabling the fund to understand and respond to customer expectations effectively. This proactive approach will drive future changes and the development of service and quality governance models.
The key responsibilities include:
About you:
We are in search of a seasoned quality assurance professional with a passion for continuous improvement and delivering outstanding member outcomes. Our ideal candidate will possess advanced analytical abilities and a thorough understanding of claims and insurance administration.
Additionally, we are seeking an individual with strong interpersonal skills and a track record in process re-engineering, as well as developing governing models and frameworks.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
Just to name a few
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion:
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
#J-18808-Ljbffr