Technical Leader - Brisbane, Australia - Suncorp Group

Suncorp Group Brisbane, Australia

4 days ago

Full time

Description

Provide people and technical leadership to the Injury Liability Claims team
Develop a culture of high performance, accountability and customer obsession
Brisbane or Sydney location

You will draw on your strong technical skills to enable you to lead a team of Claims Officers managing injury liability claims.

You will also evaluate claims data and lead strategic projects utilising technical background to enhance team performance as well as financial and customer outcomes.

What you'll do

Manage operational rhythm of team and day to day workflow and productivity
Provide clear communication of strategic and financial goals and drive high performance culture through technical competency
Maintain a strong focus on productivity and efficiency through data insights
Provide oversight of technical claims decisions and work collaboratively with others to uplift technical capability
Oversee technical claims decisions and manages timely reserving practice within team
Lead team to drive favourable claim results through technical expertise
Drive strength in capability and technical skill of individuals through coaching and support with tailored professional development
Manage expectations and instil stakeholder confidence through capability and sound claims decisions

What you'll bring

Extensive work experience in Injury Liability Claims
Demonstrated leadership and strong technical background
Strong critical thinking with the ability to analyse situations accurately and make effective decisions
Strong negotiation skills with a constructive and collaborative style
Sound ability to coach and development others
Proven stakeholder management and an ability to build effective relationships with internal and external stakeholders at all levels

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

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