IT Operations Team Leader - Brisbane, Australia - McGibbon Consulting

McGibbon Consulting

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Leadership Opportunity

Drive IT Operational team
Supporting Healthcare stakeholders

The Organisation

Sonic IT provides insourced technical resources and solutions to the Sonic Healthcare Group. They employ some 400 people across IT Infrastructure, Applications Development, Cyber and Web Security, Service Delivery, Governance Risk & Compliance and Product Development.

The Opportunity

The
IT Operations Team Leader is a leadership role, providing guidance and support to a team of IT Operations Analysts.

With an on-premise solution and two Data Centres, you'll work in collaboration with the IT Ops Manager to identify improvement initiatives, develop team members, provide technical guidance and implement processes and procedures.

The IT Ops team manage escalated matters, complete preventative maintenance, and task automation, enhancing the end user experience.

This role will:

Guide on day to day technical and work related matters
Lead and manage the team, setting expectations around delivery and performance
Coach, develop and upskill the team
Drive business improvement initiatives within IT Ops
Manage critical incidents end to end
Manage outages and create risk mitigation strategies
Implement processes utilising ITIL foundations & DevOps
Facilitate project transitions to operations
Manage external vendor relationships
Work collaboratively with IT Service Desk, ITSM, Security, Networking, Monitoring and Server groups

About You

Proven capability leading an IT Operations team
Strong technical expertise leading on escalated matters, incidents, outages, preventative maintenance and enhancement activities
Ability to navigate, influence and drive IT Operations initiatives
Highly developed communication skills
Knowledge of IT frameworks and best practice

Why Sonic IT?

A career with
Sonic IT, will see you surrounded by a professional
group, who are
innovative and
forward thinking in their approach to IT development and service delivery.

Come and work with an established industry leader who is committed to its core values of: Service Excellence, Respect and Honesty, Responsibility and Accountability, Focus on Continuous Improvement.

Be part of an organisation that values flexible work practices, professional development and provides internal growth opportunities to its people.

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