Team Leader - Brisbane, Australia - Australian Retirement Trust

Olivia Brown

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Olivia Brown

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Description

A fantastic opportunity exists to join our Member Technical Advice team as a Team leader - Insurance We now have a fulltime permanent vacancy.

Why join us?

  • State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens and much more to encourage collaborative culture.
  • A mature outlook on flexible work arrangements which allows you to truly balance work and life.
  • Grow your career with ART We have excellent career progression and development opportunities; ART is committed to continuous improvement and has exciting plans for the future.
  • We have an Awesome Company Culture where wellbeing of our employees is at the forefront of everything we do.

About the role
Every one of our team contributes to helping make our members' world better.

As a
Team Leader - Insurance in our Member Technical Advice team, you will lead, motivate and coach your team to deliver high quality and consistent life insurance administration and related support, including the identification and correction of exceptions and managing highly complex issues to an outcome.


Key responsibilities:

  • Ensure your team acts as a central contact point, provides expertise on the processes / business operations for the insurance products and engage with other SMEs and stakeholders to identify impacts of business or Portfolio change initiatives
  • Coordinate and communicate the overall impacts and interdependencies of business or Portfolio change initiatives to the Technical Advice leadership team so they are informed and able to prioritise change and manage impacts including risks to service delivery
  • Represent the Technical Advice BU for Portfolio change initiatives to understand all change related initiatives validate impacts and develop plans for the team including resourcing requirements, business impacts, member impacts, benefits, disbenefits and other preproject activities

About you

You are an excellent communicator and people leader who can build trust and develop enduring relationships with internal and external stakeholders.

Furthermore, your skills, experience and qualifications may include the following:


  • Extensive experience in the superannuation and life insurance industry and understanding of business operational processes
  • Experience working in change areas or an analytical role in a variety of complex situations, preferably in a program/project environment
  • Demonstrated experience in the usage of analytical tools and techniques, including modelling of data, systems, people, and processes


  • Diploma of Superannuation

  • ASFA and/or RG146 qualifications (highly desirable)

About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings.
Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


How to apply
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