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Newstead

    Customer Service Officer - Newstead, Australia - Bank of Queensland

    Bank of Queensland
    Bank of Queensland Newstead, Australia

    Found in: Talent AU C2 - 3 days ago

    Default job background
    Full time
    Description

    About the Role

    Do you have a passion for customer service and want to work with a driven, supportive and fun team?

    At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Parramatta team and offer the right candidate an exciting career in banking.

    If you're ready to jump in with both feet, then we want to hear from you

    As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

    About you

    Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

    • About Us

    With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks.

    BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

    Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

    Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)
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