Customer Service Officer - Newstead, Australia - Bank of Queensland

Bank of Queensland Newstead, Australia

4 days ago

Description

About the Role

Seeking passionate Customer Service Officer to join the BOQ team

Flexible workplace & Collaborative Team – Owner Managed Branch Midland Based

As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services

Day to day your key responsibilities will consist of:

Teller duties including general enquiries, account opening/closing, deposits, withdrawals

Floor walking and initiating quality conversations with customers

Referring customers for credit cards/insurances

Inbound and outbound calling to maintain and build customer relationships

Daily maintenance of the ATM

Cash management - ATM Services, Travelex

Stationery orders

Strong focus on compliance

About you

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

Previous customer service experience (banking experience advantageous but not required)

Contributor to a collaborative team environment

Willingness to go above and beyond for your customers and colleagues

Driven to take a personalised approach with every customer interaction

"Can do" approach to all aspects of your role

Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

About Us

With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks

Our Perks

BUPA Corporate Plan

Discounted financial products

Employee Assistance Program (EAP)

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