Customer Service Officer - Newstead, Australia - Bank of Queensland

Bank of Queensland Newstead, Australia

1 week ago

Full time

Description

About the Role

As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

Teller duties including general enquiries, account opening/closing, deposits, withdrawals

Floor walking and initiating quality conversations with customers

Booking interviews

Inbound and outbound calling to maintain and build customer relationships

Daily maintenance of the ATM

Cash management - ATM Services, Travelex

Stationery orders

Strong focus on compliance

About you

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

Previous customer service experience, preferably from the banking industry

Contributor to a collaborative team environment

Willingness to go above and beyond for your customers and colleagues

Driven to take a personalised approach with every customer interaction

"Can do" approach to all aspects of your role

Ability to learn and confidently use a number of technical financial systems

About Us

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

Our Perks

Flexible working arrangements

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase annual leave

Discounted private health insurance plan

Employee Assistance Program (EAP)

Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility

BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

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