Customer Service Officer - Newstead, Australia - Bank of Queensland

Bank of Queensland Newstead, Australia

4 days ago

Full time

Description

About the Role

Do you have a passion for customer service and want to work with a driven, supportive and fun team?

At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Southport team and offer the right candidate an exciting career in banking.

If you're ready to jump in with both feet, then we want to hear from you
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

• Teller duties including general enquiries, account opening/closing, deposits, withdrawals

• Floor walking and initiating quality conversations with customers

• Booking interviews

• Inbound and outbound calling to maintain and build customer relationships

• Daily maintenance of the ATM

• Cash management - ATM Services, Travelex

• Stationery orders

• Strong focus on compliance

About you

We are looking for someone with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

• Previous customer service experience, preferably from the banking industry

• Contributor to a collaborative team environment

• Willingness to go above and beyond for your customers and colleagues

• Driven to take a personalised approach with every customer interaction

• "Can do" approach to all aspects of your role

• Ability to learn and confidently use a number of technical financial systems

About Us

With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks.

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

Our Perks

BUPA Corporate Plan

Discounted financial products

Employee Assistance Program (EAP)

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