Customer Service Officer - Newstead, Australia - Bank of Queensland

Bank of Queensland Newstead, Australia

4 days ago

Full time

Description

About the Role

• Seeking passionate Customer Service Officer to join the BOQ team

• Flexible workplace & Collaborative Team – Owner Managed Branch, Toowong Based

• Full Time opportunity with career development pathways

• Public transport accessible

As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services

Day to day your key responsibilities will consist of:

• Teller duties including general enquiries, account opening/closing, deposits, withdrawals

• Floor walking and initiating quality conversations with customers

• Inbound and outbound calling to maintain and build customer relationships

• Daily maintenance of the ATM

• Cash management - ATM Services, Travelex

• Strong focus on compliance

About you

As a Customer Service Officer you will enjoy providing a high level of customer service and have strong communication skills. You will thrive in this environment, by demonstrating:

• Contributor to a collaborative team environment

• Willingness to go above and beyond for your customers and colleagues

• Driven to take a personalised approach with every customer interaction

• "Can do" approach to all aspects of your role

• Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

About Us

With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks.

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

Our Perks

BUPA Corporate Plan

Discounted financial products

Employee Assistance Program (EAP)

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