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    IT Support Officer - Sydney, Australia - West Recruitment

    West Recruitment
    West Recruitment Sydney, Australia

    4 days ago

    Default job background
    Full time
    Description

    Attractive salary package
    - Career progression & development with opportunity to upskill
    - Southwest location

    About your new company
    West Technology has partnered with an Australian brand that thrives on the passion of its employees and customers. This business is currently looking to appoint an enthusiastic, motivated, and curious IT Support Officer to join a fast-paced and energetic team.

    About your new role
    As the IT Support Officer, you will be focused on providing level 1 & 2 remote and onsite support. Reporting to the Information Systems Manager you will be responsible for providing IT support and maintenance across all functions. Some of the key duties for this opportunity will include but are not limited to;

    •Providing professional and prompt first-point support for all staff;

    •Working effectively in a team;

    •Troubleshooting technical issues and providing escalation to areas of the business where necessary;

    •Configuring routers, switches, and firewalls;

    •Travel to stores around the Sydney metro and internationally and assist with the set-up of stores;

    •Manage service desk tickets;

    •Resolve basic security-related issues;

    •Responsible for installation and maintenance of Windows Servers and appropriate operating systems.

    •Work on assisting with project work as required from time to time;

    Why this business will love you

    •You will bring relevant Tertiary qualification/certification (Information Technology);

    •Proven experience in an IT Support role or similar;

    •Previous experience with computer troubleshooting and computer viruses;

    •Troubleshooting experience with Microsoft Windows and office suite;

    •Exposure to servers is highly regarded;

    •Exceptional communication skills;

    •Extremely personable & approachable in nature;

    •Inquisitive and enjoy collaborating with others;

    •You will bring ideas to the table and propose new ways of working.

    Why you will love working here

    •Above-average market salary on offer;

    •Great company culture;

    •Inclusive and collaborative environment;

    •First-class mentoring and training programs;

    •Southwest Sydney Location.

    Sound interesting? Contact Lorena Bugden on or for a confidential discussion about this exciting job opportunity.

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