Technology Support Officer - Sydney, Australia - Australian National Maritime Museum
Description
APS - Total Remuneration Package - $90,022 - $101,56- Attractive employee benefits including 15.4% superannuation- Australia's leading museum located waterside in beautiful Darling Harbour
The Technology Support Officer will work to ensure that the Technology systems and its users at the Australian National Maritime Museum (the Museum) are supported in an efficient and timely manner.
High level overview of responsibilities:
- Provide first line of support for service requests and incidents.
- Triaging Service Desk requests, maintaining the ticketing system and end user support tools.
- Ensure that Technology/AV equipment is always functioning and coordinate with suppliers (when necessary) for exhibitions, ad hoc events, education, visitor programs, conferences venues hire and routine maintenance.
Selection Criteria:
- Experience with Service Desk support
- Demonstrated ability to work as part of a team with a customer service focus, prioritise tasks and proactively seek improvement.
- Experience with commercial audiovisual systems, theatre systems, digital signage and other audiovisual delivery platforms and technology.
- Experience managing mobile device management tools.
- Experience with infrastructure management tools.
More jobs from Australian National Maritime Museum
-
Shipwright
Darling Harbour, Australia - 19 hours ago
-
Assistant Registrar Collections and Access
Darling Harbour, Australia - 2 weeks ago
-
Digital Studio Manager
Sydney, Australia - 3 weeks ago
-
Manager, Indigenous Programs
Darling Harbour, Australia - 3 days ago
-
Head of Learning, Site Activations and Programs
Haymarket, Australia - 2 weeks ago
-
Venue Operations Manager
Sydney, Australia - 4 weeks ago