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    Service Administrator - Blacktown, Australia - Veritas Recruitment

    Veritas Recruitment
    Veritas Recruitment Blacktown, Australia

    4 days ago

    Default job background
    Full time
    Description

    The Company
    Working with this well-known, brand name Australian organisation, you will be responsible for providing comprehensive assistance to key clients. Based in the Blacktown area, this opportunity requires an individual who enjoys working in a fast-paced environment where no two days are the same

    The Position

    Working within a small team and reporting to the Customer Service Team Leader, your daily tasks will include;

    • Manage and resolve customer enquiries
    • Accept & follow up customer quotes, orders and enquires
    • Process orders and record customer information into CRM
    • Login service call requests
    • Provide advice in relation to basic service technical enquiries
    • Arrange service calls and allocation of technicians
    • Develop strong relationships with external and internal stakeholders
    • General administrative duties

    The Candidate
    The successful applicant will have customer service experience, and display the following attributes:

    • Demonstrated customer service experience within a technical environment
    • Experience scheduling technicians
    • Working knowledge using large ERP / CRM
    • High-level communication skills
    • Ability to take ownership and follow customer enquires through to conclusion
    • Operate with a sense of urgency
    • Ability to work in a busy, fast-paced work environment


    Benefits

    • $33p/h plus super - immediate start
    • Blacktown area
    • Onsite parking, modern offices
    • National manufacturing brand, supportive culture
    • Busy, fast-paced role
    • Dynamic team and supportive culture
    • Monday to Friday, no weekend work or rotating roster

    To apply online please click on the appropriate link and forward your resume in WORD format. Alternatively, for a confidential discussion please contact Natalie Pedemont



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