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    Trim support administrator - Melbourne, Australia - Information & Communication Technology | Other

    Information & Communication Technology | Other
    Information & Communication Technology | Other Melbourne, Australia

    4 days ago

    Default job background
    Contract/Temp
    Description

    Milestone IT is proud to be working with this exceptional business located in the inner CBD of Melbourne who right now has a great opportunity for someone to join their team providing support and advice around the TRIM content management system.

    The role

    Our client provides services to individuals through their business operations in Victoria relating to education services. Within this role, our client is seeking an individual with knowledge of content management systems (TRIM) to join their team.

    The duties

  • Proving excellent customer support to Trim
  • Providing analysis skills and advice.
  • Providing customization and support to the Trim product.
  • HPE Content Manager (TRIM) system administration experience
  • Confident to conduct training sessions in various forums, e.g.: one-on-one, face to face, classroom style

    • What kind of person are you?

  • Experience in using case logging systems and responding to support calls
  • System troubleshooting skills with significant experience in HPE Content Manager however, Windows based computers would also be very advantageous
  • Eager to engage and work with the team, ask questions and contribute to configuration, training and engagement work
  • Process-driven individual, e.g.: able to work through a process and continue to apply this to future work, particularly when dealing with support calls
  • Handling work consistently when dealing with support calls, training and engagement
  • Ability to work autonomously and work well with team members to achieve/complete a common goal
  • High attention to detail.

    • This position will be working with an excellent management team that delivers a real and valuable service to the Australian community. You'll not only have a great job, but you'll be doing something that matters.

    Initially, we are looking to engage an individual on contract for an initial duration of 6 months however a permanent position is very likely for the right individual.

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