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Omni-Channel Platform Manager - Sydney, Australia - Novartis
Description
About the Role
Internal Role Title: Omni-Channel Platform Manager
Location: Sydney, Australia #LI-Hybrid
About the Role:
This role will be responsible for building and executing Novartis Australia and New Zealand's vision in omnichannel engagement and digital platforms. You will work across the enterprise to support omnichannel engagement, building new digital capabilities, while exploring opportunities to improve efficiencies and enhance our executional abilities in this space.
This role is sit within the BE&E function and it will require the flexibility to shift priorities or projects quickly as our future growth aspirations evolve over time.This required to gain a deep understanding of all omnichannel systems and digital platforms to identify areas for opportunities or potential partnerships with global and regional teams.
Key Responsibilities :-
• Standardize omnichannel customer engagement strategies, showcase standard process experiences, and evolve our digital and omnichannel systems and platforms for the utilisation of the franchises. Handle and support the implementation & development of digital tools. Drive data-driven decision making from a systems and platforms lens.
• Maintain, support and launch new and existing systems and platforms including SFMC, MedHub, FUSE, Ask-Alia, Medallia (VoC), Shaman, Veeva, and Kaltura.
• Understand the wider business approach and strategies when it comes to our digital infrastructure, providing technical and operational support, evolving the way we demonstrate our digital and omnichannel platforms.
• Support of field based digital engagement tools being a guide in RTEs, MTEs, CLM usage. Provide technical solutions and training for the franchises to identify the best system or platform to overcome their business challenges.
• Handle and optimize the omnichannel platform to ensure a consistent brand experience across all channels. Analyze customer data and insights to find opportunities for improving the omnichannel experience
• Supervise and report on key performance indicators to supervise the success of omnichannel initiatives. Stay up-to-date on industry trends and standard processes in omnichannel marketing and technology
• Develop playbooks and agency guidelines to improve operational efficiency. Act as Digital Governance delegate and ensure compliance with digital assets
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Essential Requirements:-
• Proven experience with Digital or Digital Marketing or Technology.
• Deep expertise in digital and omnichannel, technical expertise
• Strong analytical skills and ability to interpret data and metrics
• Excellent communication and collaboration skills. Operations management and execution with demonstrated results
• Ability to balance multiple projects and deliver (Process & Project management)
• Proven track record to develop trust-based relationships with key partners.
• Experience in building new organisational capabilities. Ability to handle external vendors, budget and platforms.
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:
You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: (link is external)
