Customer Support Specialist - Sydney, Australia - Hatch
Description
This role is at Tyro (not for Hatch)
Hatch is supporting Tyro to find a great Customer Support Specialist (Tyro Health) to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro.
About the role at Tyro
Our Customer Support Specialists have both empathy and curiosity. A sense of humour will go a long way in this role, too.
Experience with technical support or previous exposure to software development is a bonus, but not necessarily required as long as you have a passion for great customer service.
The most important thingSeniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
Responsibilities
- Customer Advocacy and Feedback
- Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution
- Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Strengths
- Service orientation
- Actively seeks and develops strategies to help key stakeholders
- Resilience
- Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization
- Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
Salary:
$50, $120,000.00 per year
Work Location:
One location
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