Technology Support Specialist - Sydney, Australia - Thomson Geer

Thomson Geer

Verified Company

Sydney, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Thomson Geer:

Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority.

This focus on client value is a key reason for our success as well as great people working collaboratively and effectively who want to learn, grow and achieve.

As a major corporate commercial firm we pose an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, daily breakfast, corporate discounts, variety of social activities including weekly social drinks, monthly events, EOFY and end of year functions, sporting teams and much more.

We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability to get the best outcome for our clients and make sure our team are taken care of.

The role:

Due to growth, we are currently looking for a full-time Technology Support Specialist to join our Sydney office. The role is nationally responsible for the provision of timely, efficient and effective IT support services to the firm.

Responsibilities of the role:

Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN's, desktops, laptops, MFD's, Cisco phones and mobile devices
Resolve network scanning and printing issues
Resolve desktop hardware issues
Utilise and maintain helpdesk database
Management and troubleshooting of mobile devices and system remote access
Setup and trouble shoot audio visual and video conferencing systems
2+ years' experience in technology support ideally in a professional services environment
Demonstrated excellent communication skills
Solid knowledge of PC hardware and software
Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
Experience in the use of helpdesk ticketing systems
Highly organised with excellent time management
Logging and correct handling of all relevant incident/service requests
Ability to conduct initial investigation and diagnosis of issues
A willingness to learn and be selfmotivated
Ability to conduct initial investigation and diagnosis of issues
A strong customer service focus
Prior experience working within a helpdesk environment
Flexibility in working hours
Previous experience working in a technology support role within a commercial law firm will be highly regarded._