Customer Support Specialist - Sydney, Australia - Honey Insurance

Honey Insurance
Honey Insurance
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Do you want to be part of something big?
We are on the search for our next cohort of 5 x Customer Support Specialists for a June 2023 start


Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies.

Together with our strategic partners, we want to make it easy for more Australians to protect their most important assets - their homes.

This isn't your average customer service role. We're looking for individuals with a self-starter mentality who want to be part of building the Honey brand.

You bring the passion, we'll bring all the training and support you need to get started.


A day in your (potential) life as a Customer Support Specialist:

  • Educating customers on the Honey products and services.
  • Gathering feedback from customer conversations and sharing opportunities for improvement with the broader Honey Product & Engineering teams.
  • Responding to customer complaints as they arise and working with colleagues to improve internal processes.

Requirements:


  • A passion for delivering an outstanding customer experience.
  • The ability to work on a rotating roster between the hours of 8am 7pm Sydney time.
  • Experience in a customer facing role (Contact Centre preferred, however not essential).
  • The ability to connect with customers, ask probing questions and identify the right Honey solutions to suit their needs.
  • Great written and verbal communication with a high level of confidence communicating with customers through various channels.

Benefits

What we're offering:


  • A market leading salary AND equity. We want to achieve success together
  • The option to consider a fulltime or parttime role, to help you find optimal work/life balance.
  • Hybrid Working (and we mean it) Some of our team work from home for a majority of the week, others enjoy the facetoface interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
  • Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals, we provide you with a platform to launch your career.
  • Performance Based Incentives. Our incentives are based on delivering exceptional customer outcomes, 5 Star customer ratings here we come
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