Collections Officer - Perth, Australia - Shift

Shift Perth, Australia

5 days ago

Full time

Description

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities.
That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment.

You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Job DescriptionWe're looking for a Collections officer who'll beresponsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.

You will work with your customers to negotiate an appropriate payment plan while building strong relationships.

What you will be doing:
You'll perform routine collections work on overdue monies through inbound & outbound calls
You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records &relevant information
Investigate & researchaccounts prior to initiating debtor contact by examiningdata & evaluating past collection efforts
Contributingto a collaborate team environment is something you will have the opportunity to do on a daily basiswhilst providing assistance to Senior Collections Officers
QualificationsYear 12 qualification is essential and further education is advantageous

Skills that set you apart:
2+years experience in a commercial debt recovery/collections role
Knowledge of relevant government rules, regulations and guidelines to perform your role
Effective communication skills with the ability to have difficult conversations with organisations and people experience challenging circumstances, remaining professional and respectful
Understanding of recoveries and managing your own portfolio of accounts within agreed timeframes
Experience with Salesforce client interface – highly regarded
Additional InformationCollaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
Range of benefits – supporting your physical, psychological and financial wellbeing.#J-18808-Ljbffr

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