Home Collective Consultant - Perth, Australia - ABN Management Services

ABN Management Services

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ABN Group | Customer Service/Call Centre

Closing date: 15/03/2023
Our Company

Home Collective sits at the heart of ABN Group's dynamic and vibrant Leederville head office and is the home of style for Perth's property brands.

We are a collection of home builders, developers, designers and stylists.

We are like one big home building family Home Collective is as much a place about the services and products as it is about the people.

A role with Home Collective offers genuine growth opportunities for long term career development as one of the many benefits of being backed by the ABN Group, Australia's leaders in construction, property and finance.

The Role

Reporting to the Sales Development Manager, the Home Collective Consultant is responsible for establishing each visitor's motivations for their visit.

From here they will assess, qualify, nurture and convert both walk-in and digital traffic into Home Collective, with the objective of converting traffic to referrals or booked appointments with an ABN Group business.

If you are looking for an entry pathway into new home sales - then this is the role for you

The Home Collective Consultant will also be encouraged and supported to self-generate referrals through both digital and external B2B partnerships.

This role is well suited to a self-motivated individual with a passion for relationship building and networking.

The Home Collective Consultant must provide a welcoming and friendly reception to create a memorable experience to highlight the point of difference in choosing to do business with an ABN Group company.

This role will be well suited to those from a customer service, interior design, or sales background within a strong KPI driven environment.

Must be available to work Saturdays as a regular working day

Key Duties

Greeting and assisting all customer referrals and walkins
Provide a high level of customer service and communication
Engage in detailed conversations to establish key criteria and considerations of prospective customers
Qualify prospective customers to the point of booking an appointment and making a formal introduction with the appropriate ABN Group business to continue the customer journey
Build and work with client database to progress clients to appointment or lead status and assign to a relevant ABN Group business
Explore supported opportunities for selfgenerated leads and enquiry
Build an external network of developer and B2B contacts to selfgenerate referrals
Develop and maintain close working relationships with ABN Group Sales Managers, Sales Development Managers and sales consultants
Sales and product assistance including showroom 'walk throughs' to enable sales for sales consultants.

You
To be successful in this role, you must possess the following skills, experience and attributes:

Experience in customer service and/or sales, with a proven track record of consistently achieving performance targets and KPI's
Ability to communicate with a variety of key stakeholders in a friendly and professional manner
Strong influencing skills with an ability to convert enquiry to leads and appointments
Confidence in sales questioning techniques to qualify prospects towards an appointment
Ability to demonstrate customer service skills to develop and maintain professional relationships with internal and external customers
A customer centric approach to everything you do
Immaculate personal presentation with the ability to work as part of a team
Exceptional communication and organisational skills
Confidence in finance related questioning and/or a basic financial qualification would be highly regarded
Strong alignment to ABN Group's values
Authentic, Passion, Leadership, Excellent, Relentless and Fun

Why ABN?
At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, a passion for what they do.

Some of our employee benefits include: