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    Service Now Developer - Melbourne, Australia - XPT Software Australia Pty Ltd

    XPT Software Australia Pty Ltd
    XPT Software Australia Pty Ltd Melbourne, Australia

    1 week ago

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    Description

    XPT Software Australia Pty Ltd | Contract

    Service Now Developer - ITSM/ITOM

    Melbourne, Australia | Posted on 07/11/2023

    • XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
    • XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
    • We have 120+technocrats in Australia working at our clientlocations.
    • XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
    • We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

    Job Description

    Key responsibilities include:

    • Hands-on experience in configuring ITSM modules like Incident, Problem, Change, CMDB, SR, and Release management.
    • Creating and managing workflows in ServiceNow
    • Maintaining and administering the implemented instance of ServiceNow and performing tasks such as Configure Users, company, site, location, and other existing fields, Configure Support Groups, assignment rules, categorizations, CI data, SLA, etc
    • Troubleshooting the ServiceNow instance issues.

    Requirements

    ITSM Implementation specialists need to have :

    • Understands ITSM modules in ServiceNow
    • Must have hands-on standard CSM process implementation
    • ServiceNow in-depth Process knowledge (CSM Process, integrations, etc.)
    • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc....)
    • Good understanding of Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
      • #J-18808-Ljbffr
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