Account Manager - Sydney, Australia - Lyka

Description

Who are we?

Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we've experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world's most sustainable pet wellness company, we're putting pets and our planet first - one bowl at a time.

Today, we are proud to share we've served 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed people and we're continuing to grow (yes, looking at you). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet's wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they're getting sicker earlier. They're dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That's where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don't stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it's not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

Requirements

The Team

Lyka's Partnerships team is quickly growing and we're looking for an exceptional Account Manager to join the pack. In this phone/email based position you'll look after a diverse range of partners looking to educate and empower their clients on the benefits of a real food diet.

What you will do:

• Build and maintain close relationships with our existing Partners, including breeders, vets, dog trainers, among many others
• Identify opportunities where Lyka could help our partners grow their businesses and revenue
• Establish protocols and processes for Partnership engagement to ensure Lyka's interactions and communications are aligned with our brand, mission and business objectives
• Create helpful and persuasive marketing materials to increase product adoption and educate on the benefits of Lyka and best practices for promotion
• Act as a key point of contact for partner escalations, and resolving them in a timely manner
• Performance analysis and reporting on trends to track progress, as well as areas for improvement
• Work cross-functionally and collaboratively with internal teams to ensure objectives are delivered
• Live and work in accordance with Lyka's values and principles at the workplace

Who you are:

• 2+ years' experience in either Account Management or Inside Sales, preferably within a high-growth B2B start-up (eg SaaS or FinTech)
• Exceptional communication and relationship building skills (internal/external), with a passion for building long-term relationships whilst achieving aggressive KPIs and targets
• You would describe yourself as a self-starter/success oriented
• You understand how to build new business, upsell and drive revenue because you have a track record of doing so
• An analytical and inquiring mind with the ability to communicate data into relevant insights, and the ability to consolidate complicated problems into actionable solutions
• You're comfortable with ambiguity and happy to adapt to new situations
• You have a love for animals and want to join us in striving for progression in pet wellness

Some 'nice to have's':

• Experience working within a high-growth sales team environment
• Experience with a CRM, preferably HubSpot
• Previous experience with a GTM launch for a new product

Benefits

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we are an official B.Corp while also being Australia's only non-negative and plastic-negative pet company. We're always looking at ways for us to improve our sustainability practices to ensure we care for the health of our dogs, ourselves and our planet.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible hybrid working: we aim to be in the office 3 days a week to get our best work done with our colleagues and furry friends. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.