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    Customer Service Team Lead - Melbourne, Australia - FourQuarters Recruitment

    FourQuarters Recruitment
    FourQuarters Recruitment Melbourne, Australia

    5 days ago

    Default job background
    Full time
    Description
    • Call Centre & Customer Service
    • Team Leader
    • Melbourne
    • Permanent / Full Time
    • 12 Month Contract
    • Based in Melbourne Southeast suburbs.
    • Immediate start

    About the organization
    Successful and Australian beauty and wellbeing company based in Melbourne's southeast suburbs in the Southeast suburbs. The company continually invests heavily into product development and is successfully moving into new market segments to diversify.

    About the role
    A motivated and friendly & reliable Customer Service team leader will be the first point of contact for new and existing customers on a day to day basis, As the customer service manage you will thrive in a challenging and busy environment.

    Duties

    • Manages all the customer service team to ensure appropriate account management and sales support coverage.
    • Manage escalated operational queries and monitor team quality and performance to ensure the consistent support is provided to the sales, warehouse, accounting and marketing team.
    • Serve as the lead contact for customer accounts and project queries.
    • Follow up on customer orders to internal and external stakeholders.
    • Develops trusted advisor relationships with assigned customer accounts, stakeholders and act as an internal advocate for customers.
    • When issues arise, ensure timely and successful delivery of an appropriate solution whilst efferently communicating with internal and external departments.
    • Identifies opportunities to develop new business with existing customers and identify areas of improvement to meet sales objectives.
    • Foster collaboration between all departments,

    Skills & experience

    • Previous experience in customer service / administrative position
    • Excellent people skills.
    • High attention to detail
    • Motivation and drive to meet targets and deadlines.
    • Demonstrable customer services skills
    • Experience working in a fast passed environment


    Benefits

    • Enjoy working within a busy, dynamic and rewarding environment.
    • Full training of our systems and procedures
    • Monday to Friday
    • On-site parking
    • Long established, successful company.
    • Company Perks



    How to apply
    Click APPLY or contact Olivia Agar on ) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted.

    **Please add your suburb of residence on your resume**

    **Due to lack of public transport Candidates must have a car**

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