Jobs
>
Melbourne

    Client Liaison Officer - Melbourne, Australia - Colbrow Care

    Colbrow Care
    Colbrow Care Melbourne, Australia

    6 days ago

    Default job background
    Full time
    Description

    About Us :

    As a third-generation Australian family-owned and operated company, Colbrow Care has been providing excellence in nursing and care services since 1957.

    We are committed to delivering excellence in personalised care solutions and services to Australian families, so they can live in the comfort of their own homes as independently as possible, for as long as possible.

    As a specialist nursing, aged care, and (dis)ability support provider, we support people who are ageing, people experiencing short, long-term, or life limiting illness, people living with disability, and many other people who at some point throughout their life, just need a little extra help.

    We value our workforce as our greatest asset and understand that the relationships and connections they form with our clients are the cornerstones of the care we deliver.

    We continuously evolve with our industry and consistently invest in our staff through professional education and training. This is how we ensure that our clients are receiving the highest quality of individualised care.

    Our nurses, personal care assistants, and (dis)ability support workers all share our values, giving us confidence in our mission and the ability to support our clients to achieve their personal goals.

    About You :

    • Relevant Tertiary Qualification in Business or a minimum of 3 years experience in a sales or business development role

    Position Summary :

    Reporting to the Client Liaison Officer, this role is responsible for providing assistance and back up to the Client Liaison Officer by providing holistic administrative and client related support.

    Your responsibilities will include (but not be limited to) all functions of the Client Liaison Officer, under their direction and where appropriate, including being the first point of contact for new client enquiries, scheduling and attending client visits, attending sales/assessment visits, implementation of care programs, monthly reporting incorporating client pipeline, quality compliance and adherence to relevant policies and procedures.

    Reports to: Client Liaison Officer

    Reporting to this Position: N/a

    Liaison:

    • General Manager
    • Operations Manager
    • Care Coordination Team
    • Recruitment Administrator
    • Training Coordinator
    • Community Care Manager
    • External Employees
    • Case Manager/s
    • Clients and other external stakeholders

    Key Requirements :

    • Office Administration experience
    • Ability to communicate clearly with different levels of personnel & management
    • Self organised and able to work unsupervised
    • Able to coordinate multi tasks efficiently
    • Motivated to meet timelines and targets
    • Excellent professional personal presentation

    Job Responsibility :

    Responsibility:

    • First point of call for all new service enquiries
    • Compile information packs to disseminate as/when needed providing information regarding Colbrow's services and solutions to potential clients
    • Maintaining CRM
    • New referral intakes
    • Onboarding of new clients
    • Update relevant programs utilised by Colbrow (eg: My Aged Care, NDIS portal, CRM)
    • Effective rostering of staff (for allocated clients only) and advising carers and clients of any changes to rosters or service provision in a timely and efficient manner to ensure optimum customer service standards are met
    • To act as a representative for promotion, sales and marketing for Colbrow Care
    • Be familiar with relevant legislation and standards relating to the provision of in-home care services
    • To meet targets and KPIs set by Management
    • Assist with all administrative requirements of on-boarding new clients, including with the clinical team
    • Sending expressions of interests to our database for new clients
    • Collation of client packs

    Functions:

    • Follow up enquiries – convert or close off
    • Obtaining feedback on client satisfaction
    • Schedule and attend client visits
    • Identify client needs and service gaps, facilitating solutions
    • Maintain a high level of industry and competitor knowledge
    • Create and build relationships with existing and prospective clients
    • Re-establishing contact with clients who may not have utilised Colbrow's services lately
    • To negotiate agreements and pricing within frameworks provided by Management
    • Attend trade shows as/when required
    • Attend training and development sessions as required
    • Attend and contribute to regular staff meetings

    Authorities:

    • To represent the organisation as an employee
    • Investigate and research costs for equipment and materials

    NOTE - The Client Liaison Assistant is not authorised to divulge any information about the organisation to any third party, or to divulge any confidential information regarding the running of the organisation to any third party.

    Job Functions :

    Client sales

    Job Benefits :

    In addition to competitive remuneration you will find other perks to joining the Colbrow Care team. Real opportunities exist for you to apply and develop your skills within a progressive team in an industry that is both future-proofed and growing exponentially. We are a close-knit team of professionals who play just as hard as we work, so if support, growing and having fun is on your priority list, this role was made for you.

    Selling Point :

    Customer in-home Care Services

    Contact :

    Beck Nasr

  • The Royal Women's Hospital

    Liaison Officer

    2 days ago

    The Royal Women's Hospital Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Not provided · Organisation: The Royal Women's Hospital · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, I ...

  • The Royal Melbourne Hospital

    Consumer Liaison Officer

    1 day ago

    The Royal Melbourne Hospital Melbourne, Australia

    Reference Number Position Title- Consumer Liaison Officer- Location- The Royal Melbourne Hospital - City & Royal Park Campus- Award- Admin Officers [10]- Advertisement text**Consumer Liaison Officer** · - **Key member of the growing Patient Experience and Community Engagement tea ...

  • The Royal Melbourne Hospital

    Patient Liaison Officer

    4 days ago

    The Royal Melbourne Hospital Melbourne, Australia

    Reference Number Position Title- Patient Liaison Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Patient Liaison Officer** · - Patient Liaison Officer at Tertiary Hospital · - 5 weeks annual leave plus mont ...

  • The Royal Melbourne Hospital

    Patient Liaison Officer

    4 days ago

    The Royal Melbourne Hospital Melbourne, Australia

    -Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: The Royal Melbourne Hospital · Salary: Salary not specified · Occupation: Accounting, Administration/Secretarial · Reference: 75053 · **Patient Liaison Officer** · - Patient Liaison Officer at Tert ...

  • The Royal Australian College of General Practitioners (RACGP)

    Registrar Liaison Officer

    1 week ago

    The Royal Australian College of General Practitioners (RACGP) Melbourne, Australia

    GP Training · GP Training Operations · Melbourne · Part Time, Fixed Term · 8/4/2024 · Liaison opportunity for current GP Registrar of the RACGP · Part-time (0.1 FTE - 3.8 hrs per week) fixed term opportunity · Metro East Victoria location - commencing in May 2024 · About the RACG ...

  • Austin Health

    Disability Liaison Officer

    1 week ago

    Austin Health Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time, Part time · Organisation: Austin Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Other, Medical, Nursing, Aged Care · Reference: 46 ...

  • Schools (Government)

    Community Liaison Officer

    3 days ago

    Schools (Government) Melbourne, Australia

    Location: Melbourne | Western Metropolitan · Job type: Full time / From 11/03/ /12/2026 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Education and Training · Reference: · **Selection Criteria**: · Criteria · - Demonstrated high level inte ...

  • Schools (Government)

    Community Liaison Officer

    1 week ago

    Schools (Government) Melbourne, Australia

    Location: Melbourne | Western Metropolitan · Job type: Part time / From 15/04/ /12/2024 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Education and Training · Reference: · **Selection Criteria**: · Criteria · - Demonstrated high level inte ...

  • The Royal Melbourne Hospital

    Consumer Liaison Officer

    1 day ago

    The Royal Melbourne Hospital Melbourne, Australia

    -Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: The Royal Melbourne Hospital · Salary: Salary not specified · Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing · Reference: 7117 ...

  • Phillip Riley

    Community Liaison Officer

    1 week ago

    Phillip Riley Melbourne, Australia

    Be the conduit between client, local community, landowners and key stakeholders · - One of the largest renewable energy portfolios in Australia · - A dynamic cross-functional local team with fantastic workplace culture · Phillip Riley has partnered with a leading Australian infra ...

  • The Royal Melbourne Hospital

    Disability Liaison Officer

    1 day ago

    The Royal Melbourne Hospital Melbourne, Australia

    -Location: Melbourne | Northern Metropolitan · Job type: Part time · Organisation: The Royal Melbourne Hospital · Salary: Salary not specified · Occupation: Health and Allied Health, Research, Medical · Reference: 67589 · **Disability Liaison Officer** · - ** Make a difference in ...

  • Victorian Legal Services Board and Commissioner

    Resolutions Liaison Officer

    2 days ago

    Victorian Legal Services Board and Commissioner Melbourne, Australia

    Location: Melbourne | CBD · Job type: Other · Organisation: Victorian Legal Services Board and Commissioner · **Salary**: $72,751 - $80,545 · Occupation: Legal · Reference: VG/1691202A · Resolutions Liaison Officer - Various positions - VPS 3.1 · **Can you tell me more about what ...

  • Alfred Health

    Disability Liaison Officer

    1 day ago

    Alfred Health Melbourne, Australia

    **Alfred Health** · Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services ...

  • St Vincent's Health Australia

    Disability Liaison Officer

    1 day ago

    St Vincent's Health Australia Melbourne, Australia

    Job Description: · - Fitzroy based, Part time (23 hours per week) Fixed term until 30th June 2023 · - Challenging and rewarding work environment · - Best practice implementation · - Friendly and supportive team environment · About the Role · You are passionate about improving saf ...

  • Department of Justice and Community Safety

    Aboriginal Liaison Officer

    1 week ago

    Department of Justice and Community Safety Melbourne City Centre, Australia

    Utilise your knowledge and understanding of the Victorian Aboriginal community to provide support and advice to Regulatory Services. · - Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service · - VPS Grade 4: $90,067 - $1 ...

  • Department of Justice and Community Safety

    Aboriginal Liaison Officer

    1 week ago

    Department of Justice and Community Safety Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Department of Justice and Community Safety · **Salary**: $72,751 - $83,662 · Occupation: Aboriginal and Torres Strait Islander services · Reference: DOJ/1695078 · At the Department of Justice and Co ...

  • Monash Health

    Vad Liaison Officer

    2 days ago

    Monash Health Melbourne, Australia

    Location: Melbourne | Eastern Metropolitan · Job type: Part time · Organisation: Monash Health · **Salary**: Salary not specified · Occupation: Education and Training, Health and Allied Health, Family Violence Workers, Medical, Nursing · Reference: 58082 · **Voluntary Assisted Dy ...

  • Department of Transport and Planning

    Departmental Liaison Officer

    1 week ago

    Department of Transport and Planning Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full Time - Fixed Term · Organisation: Department of Transport and Planning · **Salary**: $92,332 - $104,762 · Occupation: Other · Reference: 4087 · **About the Role** · **_ This is a fixed term opportunity from July 24 to August 2025_** · Th ...

  • mecwacare

    Disability Liaison Officer

    2 days ago

    mecwacare Melbourne, Australia

    Full-time Position - 12 months maternity leave cover · - North West Location · - Generous Salary Packaging Options · **Disability Liaison Officer** · - Full Time Position - 12 months maternity leave cover · - North West Location · - Generous Salary Packaging Benefits · - Excellen ...

  • Department of Justice and Community Safety

    Aboriginal Liaison Officer

    1 week ago

    Department of Justice and Community Safety Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time · Organisation: Department of Justice and Community Safety · **Salary**: $73,842 - $84,917 · Occupation: Aboriginal and Torres Strait Islander services · Reference: DOJ/1695078B · At the Department of Justice and C ...