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    service delivery manager - New South Wales, Australia - PeopleIN

    PeopleIN
    PeopleIN New South Wales, Australia

    4 days ago

    Default job background
    Full time
    Description

    16th April, 2024

    Seeking meaningful work, a supportive culture, and the flexibility of hybrid working?

    Who are we?
    We're Edmen Community Staffing Solutions, or simply Edmen. For over 30 years, we've been empowering thousands of youth and disability support workers to discover fulfilling careers in the community. What began as a humble family-run business in Illawarra has blossomed into a national presence, collaborating with some of Australia's largest community service organisations. Despite our expansion, we've held onto our agile spirit, can-do mindset, and deep-rooted community connection.

    Culture champions
    At Edmen, our thriving culture is the heartbeat of our success. It's our people who breathe life into our values (Be Human, Be Bold, Be Memorable, Be Extraordinary), fostering exceptional support for our clients, support workers, and each other, day in and day out. We invite all our team members to embrace and safeguard our vibrant culture.

    About the role
    In this dynamic and fast-paced position, you'll be at the helm of a well-established customer service team, overseeing day-to-day operations while nurturing various internal and external relationships. Drawing from your leadership experience in the youth sector and your passion for making a difference, you'll thrive in this role.
    You will be part of a team of passionate and team of dedicated Service Delivery Managers, united by their mutual support and commitment to fostering a positive culture.

    What you will do:

    • Ensuring exceptional care is delivered to all clients and youth support professionals.
    • Providing leadership and guidance to your team of Service Coordinators.
    • Continuously assessing team performance to identify opportunities.
    • Collaborating closely with the Recruitment Team Lead.
    • Overseeing client servicing to maintain high levels of satisfaction and retention.
    • Conducting regular site visits to ensure safety standards are met.
    • Offering after-hours client service support.

    This role promises excitement and challenge in equal measure, within a supportive and collaborative environment.

    About you
    To excel in this role, you'll ideally bring experience in leadership within the youth sector and a track record of thriving in fast-paced environments. Your drive, motivation, and genuine passion for supporting others are key to ensuring the best possible outcomes.
    You should embody the following qualities:

    • Exceptional interpersonal skills, adept at fostering productive working relationships.
    • Previous leadership experience in the youth sector.
    • Ability to collaborate effectively within a team setting.
    • Diligent work ethic with a proactive approach.
    • A positive mindset with a can-do attitude.
    • Excellent written and verbal communication skills
    • Proficiency in MS Office Suite.
    • Strong organisational skills, capable of handling multiple tasks simultaneously.


    What's in it for you

    • Opportunities for growth within a national organisation.
    • A supportive team culture fostering growth and development.
    • Clear pathways for career progression and ongoing professional development.
    • Exposure to the evolving Community Services Sector.
    • A role based in Wollongong, eliminating the need for travel to Sydney.
    • Competitive salary package inclusive of superannuation.
    • Hybrid organisation: Work from home two days a week, balance at its finest
    • Work-from-home setup support: We've got your home office covered.
    • Health and well-being programs: Stay healthy and balanced with our diverse programs.


    Other things you should know
    This full-time role operates Monday to Friday, 8:00 am to 5:00 pm, with occasional after-hours support required for client. Additionally, interstate travel may be necessary at various times throughout the year.

    If you're ready to be part of an extraordinary organisation and possess the determination to deliver, we want to hear from you
    For further details, please reach out to Tove at

    Apply For Job

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