- Provide support to the team, providing guidance on the claims management process, procedures, contract requirements, role modelling effective case management. Provide claims strategy sign off within delegation limits.
- Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner.
- Ensure accurate claim assessment in line with policy terms and conditions.
- Gathering and interpreting relevant information to form an appropriate claims strategy.
- Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner.
- Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders.
- Provide support to the team, through guidance on the claims management process, procedures, contract requirements.
- Role modelling effective case management and best practice portfolio management.
- On an as needs basis support the Team Manager with the development of less experienced Claims Consultants.
- Delivering exceptional customer service.
- Demonstrated experience in a similar role (involving life, lump sum, trauma and income protection claims assessment) in the Financial Services/Insurance Industry.
- Relevant tertiary qualifications in a related field (Desirable)
- Ability to build rapport and empathy with customers during difficult times
- Medical, vocational or rehabilitation background (Desirable)
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Claims Consultant
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Dfp Recruitment City Of Port Phillip, Australia Full timeSenior Claims Consultant · Staff Benefits · Small team, supportive management structure · Full time, permanent role located in Southbank · Onsite Training with a dedicated Training Coordinator · Contribute to a small team assisting in processing insurance claims, offer superior c ...
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Senior Claims Consultant
Found in: Talent AU C2 - 4 days ago
Ecclesiastical Insurance Group Southbank, AustraliaWorking hours: 35 hours per week, Monday to Friday · Duration: Permanent · Location: Melbourne / Brisbane / Sydney · About the role · Ansvar Australia, who are proudly part of Benefact Group, are looking for a Senior Claims Consultant (Liability) to join our Team. · The Liabilit ...
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Case Consultant, Long Term Claims
Found in: Talent AU C2 - 5 days ago
MLC Limited Docklands, Australia Full timeCase Consultant, Long Term Claims · Description · Are you committed to bringing your best to life every day? · At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to al ...
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Grace Costs Consultants
Found in: JobGet AU C2 - 3 days ago
LawSeeker Victoria, AustraliaClaim "Grace Costs Consultants"Claim Form · Your Name * · Email * · Phone · Your message · Δ · This iframe contains the logic required to handle Ajax powered Gravity Forms. Details · Grace Costs Consultants offers legal services at Level 2224 Queen Street Melbourne, VIC 3000 ...
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Principal, Claims Preparation
Found in: JobGet AU C2 - 4 days ago
eFinancialCareers Ltd. Melbourne, AustraliaSenior role within our Claim Preparation business · Highly successful and collaborative team with proven record of success · Open to applicants in Melbourne, or open to relocating · Senior role within our Claim Preparation business · Highly successful and collaborative team with ...
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In-house Insurance Lawyers
Found in: Jobs Search AU C2 - 5 days ago
Ablethorpe Recruitment Melbourne, Australia Full timeOur ClientWe have an exciting in-house opportunity for insurance lawyers to join our client, an independent specialist claim manager providing innovative outsourced claim management services across all lines of general insurance. · For Insurance Lawyers looking to utilise their l ...
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Senior Software Engineer
Found in: Jobs Search AU C2 - 15 hours ago
Singapore Government Melbourne, Australia Full timeTake the next step. · Be part of something bigger at Suncorp. · Sorry, we can't provide additional information about this job right now. · Suncorp Group is looking for customer centric individuals to join our team in our Bundaberg Branch as a Banking Consultant on permanent, full ...
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Claims -
Found in: Talent AU C2 - 2 days ago
Collar Victoria, Australia Full timeOur Client · Our client is a distinguished leader within the insurance industry, specializing in landlord and holiday home insurance. They have a huge passion to deliver the BEST speciality property insurance and offer innovative solutions tailored to the diverse needs of their c ...
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Solution Architect
Found in: JobGet AU C2 - 19 hours ago
Coalescent Ib Melbourne, Australia Full timeThere are plenty of technology consulting businesses in Australia. · Some of them claim to service "Blue Chip clients". · A few of them claim to be specialists in complex project delivery. · A smaller group ofthem also claim to specialize in Digital transformation. · We're one of ...
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Technical Program Delivery Manager
Found in: JobGet AU C2 - 19 hours ago
Coalescent IB Melbourne, AustraliaTechnical Program Delivery Manager (C1M) · Contract · There are plenty of technology consulting businesses in Australia. Some of them claim to service "Blue Chip clients". A few of them claim to be specialists in complex project delivery. A smaller group ofthem also claim to spec ...
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in-house insurance lawyers
Found in: Talent AU C2 - 4 days ago
Ablethorpe Recruitment Melbourne, Australia Full timeDefendant experience and experience acting for insurers · Claims focus · Paying up to $130K inclusive · Our Client · We have an exciting in-house opportunity for insurance lawyers to join our client, an independent specialist claim manager providing innovative outsourced claim ma ...
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Technical Delivery Analyst
Found in: JobGet AU C2 - 19 hours ago
Coalescent IB Melbourne, AustraliaThere are plenty of technology consulting businesses in Australia. Some of them claim to service "Blue Chip clients". A few of them claim to be specialists in complex project delivery. A smaller group ofthem also claim to specialize in Digital transformation. We're one of the ver ...
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Technical Project Delivery Manager
Found in: JobGet AU C2 - 19 hours ago
Coalescent IB Melbourne, AustraliaTechnical Project Delivery Manager (C2M) · Contract · There are plenty of technology consulting businesses in Australia. Some of them claim to service "Blue Chip clients". A few of them claim to be specialists in complex project delivery. A smaller group ofthem also claim to spec ...
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Risk and Claims Officer
Found in: Talent AU C2 - 4 days ago
Yarra City Council Melbourne, Australia Full time - Permanentapplicable for full time 38 hours per week only) Supportive and Friendly team environment where we value growth and development · Hybrid/flexible working arrangements and an emphasis on work/life balance · Work in a dynamic and collaborative environment · The Risk and Safety ...
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Principal, Claims Preparation
Found in: Talent AU C2 - 4 days ago
Aon Melbourne, Australia Full timeSenior role within our Claim Preparation business · Highly successful and collaborative team with proven record of success · Open to applicants in Melbourne, or open to relocating · Aon is in the business of better decisions · At Aon, we shape decisions for the better to protec ...
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Workplace & Infrastructure Delivery Engineer (C4M)
Found in: JobGet AU C2 - 19 hours ago
Coalescent IB Melbourne, AustraliaContract · Company Description · There are plenty of technology consulting businesses in Australia. Some of them claim to service "Blue Chip clients". A few of them claim to be specialists in complex project delivery. A smaller group ofthem also claim to specialize in Digital tra ...
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Technical Program Delivery Manager
Found in: Jobs Search AU C2 - 19 hours ago
Coalescent Ib Melbourne, Australia Full timeTechnical Program Delivery Manager (C1 M)Contract There are plenty of technology consulting businesses in Australia. · Some of them claim to service "Blue Chip clients". · A few of them claim to be specialists in complex project delivery. · A smaller group ofthem also claim to sp ...
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Insurance Lawyer Roles
Found in: Talent AU C2 - 4 days ago
Ablethorpe Recruitment Melbourne, Australia Full timeExplore Multiple In-House and Private Practice Opportunities · Dive into Varied and Challenging Work · Collaborate with Industry Leading Partners · The Roles · Are you a legal professional seeking an exciting opportunity in the dynamic world of insurance? Melbourne is buzzing wit ...
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Project Manager
Found in: JobGet AU C2 - 5 days ago
Michael Page Australia Melbourne, AustraliaAbout Our Client · Our client is a client side project management consultancy with a strong existing retail, commercial and residential portfolio based in the inner suburbs of Melbourne. They have a pipeline of upcoming developments in high-demand areas and emerging markets and s ...
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Project Manager
Found in: JobGet AU C2 - 3 days ago
Michael Page Melbourne, AustraliaProject Manager - Project Delivery - PMC · Project Manager opportunity for a driven individual who is looking to join a dynamic fast paced team, to deliver circa 75 million AUD project value commercial/retail/residential projects. · Our client is a client side project management ...
Senior Claims Consultant - Melbourne, Australia - TAL
Description
Job DescriptionThe Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.
Accountabilities include:
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
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