- Management of a portfolio of liability claims
- Deliver professional and efficient customer service to brokers and distribution partners
- Assist the Head of Claims and National Claims Operations Manager to monitor and review claims processes ensuring best practice
- Contribute to the development of business and assist in cultivating a workplace learning environment
- Be the first point of contact for all Claims related matters and issues, providing considered guidance and advice when appropriate and escalating when appropriate
- Attend both court appointed mediations, informal settlement conferences and other Alternative Dispute Resolution forums
- Build and maintain effective relationships with all clients, brokers and distribution customers placing business with Ansvar
- Liaising with brokers and the insured over any policy queries
- Attend external events for market intelligence purposes identifying potential opportunities and threats to the Company's claims management framework and subsequently presenting these back to the Claims Team Leader - Liability with recommendations
- Assist the Claims Team Leader - Liability on special projects including providing input on identifying key deliverables, resource requirements and timelines
- Keep up to date with Company products, systems and procedures, as well as all relevant legislation
- Attend appropriate workshops, events and activities, as well as reading professional publications and material on relevant subjects, and sharing knowledge with team members
- In conjunction with Client Solutions, participate in the procurement and retention of key schemes and customers, including visitation to distribution partners as and when required
- Contribute to the review and development of systems, policies, practices and procedures
- Flexible attitude with a 'can-do' approach and a willingness to help out as required
- Excellent people skills and ability to build and maintain good relationships with colleagues, business partners and customers
- Highly disciplined, with excellent planning and time-management skills and the ability to work effectively under tight deadlines and pressure
- Very good understanding of the Australian general insurance industry, Ansvar's core markets and how strategies work in the marketplace
- Experience in dealing directly with brokers and clients, whilst simultaneously fostering effective working relationships
- Proven ability to develop and implement practical strategies to secure new business and retention of renewals
- Proven ability to assist in the development and implementation of effective risk management strategies within the general insurance industry
- Strong personal, written and verbal communication skills with the ability to establish rapport and negotiate with key internal and external stakeholders to achieve Company objectives
- Strong computer literacy skills, including sound knowledge of Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook programs
- Proven track record of meeting KPIs/business goals and targets
- Strong commercial negotiation, influencing and stakeholder management skills
- High level of accuracy and attention to detail particularly when collating and inputting data
- Precise and accurate analysis of the authenticity of claims, ensuring compliance with financial services legislation and industry code of practice
- Sound understanding of the Trade Practices, General Insurance Code of Practice, Insurance Contracts Act, Privacy Act and other relevant legislation
- To have completed or be undertaking insurance qualifications to ANZIIF Associate level and/or have relevant tertiary qualifications related to Insurance
- Degree qualification in relevant law discipline would be highly desirable
- Learning and Development opportunities
- Employee Referral Program
- Flu Vaccinations
- Reward & Recognition Program with discounts and deals at 100's of local retailers
- Competitive Parental Leave Arrangement
- Purchase additional Annual Leave opportunity
- Hybrid work arrangement 3 office / 2 WFH Offices are modern and fresh with coffee machines, fruit, etc
- Paid Volunteer day – 1 per year
- Community Education Grant Program – Ansvar staff can participate in the review and selection of the Grant recipients each year, to determine who receives funding from Ansvar's profit pool
- EAP access for staff and families
- Participation in Ansvar's short term incentive scheme – up to 15%
-
Claims Consultant
1 week ago
SMAART Recruitment Sydney, AustraliaAdvance your career with a growing company | Be part of a new team · - Salary depending on experience $65,000 - $80,000 + super | Extensive training · - Full time permanent position | Regular office hours: Mon-Fri 9-5 | Sydney CBD · SMAART Recruitment has partnered with one of Au ...
-
Claims Consultant
1 week ago
Temp & Agnew Pty Ltd Sydney, AustraliaPermanent role, Monday - Friday · - 8:30 - 5pm, Flexible working arrangements · - $70 - $75k + Superannuation · **Location**: Sydney NSW · **Salary Package**: $70,000 - $75,000 + Super · **Role Highlights**: Manage a portfolio of commercial property claims end to end. · **Role Ov ...
-
Claims Consultant
1 week ago
Honey Insurance Sydney, AustraliaClaims Consultant · **Do you want to be part of something big?** · We are on the search for 4 x Claims Specialists to start on 18 March 2024. · Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metrico ...
-
Claims Consultant
2 days ago
Blake Oliver Consulting Sydney, AustraliaWe are working with a highly reputable insurance organisation which is seeking to expand their Sydney Income Protection claims team. You will join an organisation which provides long term opportunity and a great team focused inclusive environment. · At present we are seeking a nu ...
-
Claims Consultant
2 days ago
Fuse Recruitment Sydney, AustraliaClaims Consultant · - **Location**: · - Sydney - New South Wales · - **Work Type**: · - Permanent · - **Salary**: · - AU$ AU$140000 per annum + Bonus + Super · - **Reference**: · - 23769 · - **We are looking for experienced claims consultant to join our clients team** · You will ...
-
Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be p ...
-
Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do be ...
-
Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be p ...
-
Claims Consultant
11 hours ago
SMAART Recruitment Sydney, AustraliaAdvance your career with a growing company | Be part of a new team · - Salary depending on experience $65,000 - $80,000 + super | Extensive training · - Full time permanent position | Regular office hours: Mon-Fri 9-5 | Sydney CBD · SMAART Recruitment has partnered with one of Au ...
-
Claims Consultant
1 week ago
The Andersen Partnership Sydney, AustraliaExperienced Commercial Property Claims Required · - End to End Claims Handled Previously · - Strata knowledge is preferential · Strong Salary with Bonus on Offer · Friendly and Supportive Team and Business Leaders · CBD location, close to all transport options · We have been appr ...
-
Claims Consultants
1 week ago
Blake Oliver Consulting Sydney, AustraliaWe are working with a highly reputable insurance organisation which is seeking to expand their Sydney Income Protection claims team. You will join an organisation which provides long term opportunity and a great team focused inclusive environment. · At present we are seeking a nu ...
-
Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organiz ...
-
Claims Consultant
4 days ago
Ensure Recruitment Sydney, Australia6 month contract with possible extensions · - $50-$70 per hour depending on experience · - Work from home opportunities with 1 day in the office · A household name in insurance is looking for 2 x claims consultants to join their personal injury claims function. · For you; · - $50 ...
-
Claims Consultant
1 week ago
Honey Insurance Sydney, Australia**Do you want to be part of something big?** · We are on the search for 4 x Claims Specialists to start on 18 March 2024. · Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other ind ...
-
Claims Consultant
1 week ago
Aon Corporation Sydney, AustraliaPosting Description: · **Claims Consultant** · - Be a part of a successful and motivated Claims team; · - Join a globally connected team, striving for client excellence; · - Aon offer's limitless opportunities to develop your career and flexible working arrangements. · - At Aon, ...
-
Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be p ...
-
Claims Consultant
1 day ago
TAL Sydney, AustraliaCompany Description · - Join Australia's No.1 Life Insurer · - Great benefits including a generous company paid life insurance and super plan · - Supportive culture, work with a wonderful tea · Welcome to This Australian Life. We're all about our people. From the millions of Aust ...
-
Claims Consultant
1 week ago
Mayday Recruitment Sydney, AustraliaManage your own portfolio of end to end travel claims · - Be supported by a fantastic leader who prioritises your progression · - Contract Role with strong possibility of extension/permanency · MAYDAY is excited to be recruiting for a Claims Examiners for an award-winning, premiu ...
-
Claims Consultant
4 days ago
TAL Sydney, AustraliaCompany Description · Welcome to This Australian Life. · From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's wh ...
-
Motor Claims Consultant
1 week ago
Gallagher Sydney, AustraliaAbout Us: · Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our p ...
Senior Claims Consultant - Sydney, Australia - Ecclesiastical Insurance Group
Description
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Melbourne / Brisbane / Sydney
About the role
Ansvar Australia, who are proudly part of Benefact Group, are looking for a Senior Claims Consultant (Liability) to join our Team.
The Liability Claims Consultant is responsible for managing a portfolio of non-litigated and litigated claims. Excellent customer service is a key aspect of this position. You will also be required to assist the Claims Team Leader – Liability or the Head of Claims with any other duties as required from time to time.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
Knowledge, skills and experience
What we offer
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.
We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.