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    Team Leader - Brisbane, Australia - Hudson

    Hudson
    Hudson Brisbane, Australia

    1 week ago

    Default job background
    Full time
    Description
    Service Desk Team Lead Team Development Operational Excellence

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team.

    As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives

    Key Responsibilities:

    • Lead and manage the IT Service Desk team to ensure prompt, effective, and client-centric services.
    • Foster a culture of excellence and client focus within the team, nurturing talent and managing performance.
    • Oversee the Service Desk queue, ensuring timely resolution of all incidents and requests.
    • Take charge of high-priority incidents, ensuring swift resolution within SLA timeframes.
    • Drive strategic initiatives to enhance existing processes and policies, delivering top-quality support for an exceptional customer experience.
    • Act as the face of the IT Service Desk, representing us at internal and external forums.

    Success Criteria: To thrive in this role, you'll need to demonstrate:

    • Proficiency in desktop technologies such as Windows 11, Microsoft O365, Active Directory, and desktop cybersecurity tools.
    • Familiarity with Service Desk management tools like Service Now.
    • Strong leadership skills and the ability to build and motivate a high-performing team.
    • Excellent communication skills, essential for interacting with stakeholders at all levels.

    Apply for the role through this link, for any queries please email with REF#237578

    Your interest in this role will be treated with the strictest confidence

    Reference number: BBBH237578
    Profession:IT, Technology & DigitalManagement

    IT, Technology & DigitalManagement

    IT, Technology & DigitalManagement

    Company: Hudson Australia
    Date posted: 23rd Apr, 2024

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