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    Order Management Specialist - Melbourne, Australia - KnowBe4, Inc.

    KnowBe4, Inc.
    KnowBe4, Inc. Melbourne, Australia

    Found in: JobGet AU C2 - 6 days ago

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    Description


    To learn more about our team and office culture in Melbourne, Australia, visit the following links.
    Careers Page:
    Glassdoor:,7_IL.8,


    TheOrder Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.

    Responsibilities:

    • Review and validate all order paperwork submitted to ensure completeness and accuracy
    • Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
    • Provide customers with access to the KnowBe4 console
    • Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
    • Upload Tax Certificates
    • Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
    • Enter and process all incoming orders accurately and timely.
    • Add single courses to consoles
    • Create Multi Tenant consoles for customers with child accounts
    • Move clients under their MSPs Bulk console
    • Apply presale payments to invoices

    Minimum Qualifications:

    • High School diploma or GED
    • Experience with Gmail and Google Docs
    • Experience with MS Office (Word and Excel)
    • Experience with web browsers (Chrome, Internet Explorer, etc.)
    • Fluent in multiple languages preferred
    • Strong verbal and written communications
    • Excellent time management and organization skills

    #J-18808-Ljbffr
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