Jobs
>
Sydney

    Front Office Assistant Night Manager - Sydney, Australia - M GALLERY

    M GALLERY
    M GALLERY Sydney, Australia

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    Primary Responsibilities

    • Conduct Night Auditor duties and Night Audit process whilst on shift
    • Perform routine maintenance checks on the network and system audit controls.
    • Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process.
    • Handle disruptive guests and ensure their discreet removal from the property if needed.
    • Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation.
    • Ensure all relevant reports as required by Management are completed accurately.
    • Ensure that all reports are maintained in an accurate and up to date manner.
    • Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem.
    • Be available at all times for guest queries.
    • Ensure the hotel is operating efficiently and according to hotel policy.
    • Ensure all team members are on duty. Liaise with the department heads/supervisors for replacement of any absent team members.
    • Ensure all public areas, outlets and the Front Office areas are clean at all times.
    • Monitor occupancy to obtain maximum yield.
    • Maintain guest history and use for all bookings as appropriate.
    • Convey all complaints and apparent problems to the appropriate department head.
    • Carry out a complete handover to the next Assistant Manager.
    • Issue floats and keys in accordance with SOP's.
    • Ensure all basic Liquor Licensing Laws are adhered to.
    • Check all areas for general maintenance requirements
    • Apply full knowledge of fire procedures and take control in the case of a fire.
    • Uphold the credit policy of the hotel. Handle guest queries regarding credit matters and report any discrepancies.
    • Maintain responsibility for after-hours access to any closed areas.
    • Maintain and enforce instructions for consistent and timely back up of the computer network.
    • Maintain control and supervision of all audit functions.
    • Any other duties or projects as requested by the Manager.
    Qualifications
    • Minimum 2-3 years of relevant Night Audit experience in the hotel industry
    • Demonstrated leadership experience within the customer service industry.
    • Possess a strong background in Front Office procedures and Opera Cloud/PMS.
    • Demonstrated ability to coach, mentor, develop and inspire teams.
    • Australian full time work permit.
    Additional Information

    Why work at Porter House Hotel Sydney, an Accor Hotel

    At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life and that you can continue exploring Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company and we recruit and promote diverse talent.

    Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

  • AccorHotel

    Night Manager

    6 days ago

    AccorHotel Sydney, Australia

    Company Description · - French Luxury in the Sydney CBD never sleeps _- that's right we're open 24/7 and have an opportunity for an **ambitious night owl** to lead our night team_ _as our **Night Manager **at Sofitel Sydney Wentworth. · Whether it be midday or midnight, we offer ...

  • Sydney Harbour Hotel

    Night Manager

    1 week ago

    Sydney Harbour Hotel Sydney, Australia

    Are you a night owl with leadership experience? · - Become part of an effective, customer focused team in a Hotel environment · - Fulltime position - night shifts 11pm - 7am · Located one street back from Circular Quay, among the cobblestone laneways of The Rocks district in a he ...

  • Hilton

    Night Manager

    23 hours ago

    Hilton Sydney, Australia

    A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. · **What will I be doing?** · A Night Manager will review financial reports, investigate anomalies, reporting ...

  • InterContinental

    Night Manager

    6 days ago

    InterContinental Sydney, Australia

    Our hotels never sleep. So, we're looking for a Night Manager to lead the Night Team and deliver customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager wil ...

  • Capella Sydney

    Night Manager

    1 week ago

    Capella Sydney Sydney, Australia

    **About Capella Hotels and Resorts.** · Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed ...

  • Crowne Plaza Hotels & Resorts

    Night Manager

    3 days ago

    Crowne Plaza Hotels & Resorts Sydney, Australia Full time

    There's nothing complicated about dealing with business people. · They're just people. Doing business. · By day, international marketing superhero. By night: fluffy bath robe and a box set. · Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his c ...

  • Hilton

    Night Manager

    2 hours ago

    Hilton Sydney, Australia

    A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. · **What will I be doing?** · A Night Manager will review financial reports, investigate anomalies, reporting ...

  • Crowne Plaza Hotels & Resorts

    Night Manager

    23 hours ago

    Crowne Plaza Hotels & Resorts Sydney, Australia

    We're looking for a Night Manager to lead the Night Team and deliver customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager will also ensure the safety, se ...

  • Shangri-La Sydney

    Night Manager

    2 days ago

    Shangri-La Sydney The Rocks, Australia

    Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms. · In this role ...

  • AccorHotel

    Night Manager

    1 week ago

    AccorHotel The Rocks, Australia

    Company Description · The Sebel Quay West Suites Sydney is the embodiment of chic style and sophistication. The hotel is located in The Rocks, close to Circular Quay. A stone's throw away from the iconic Sydney Opera House with breathtaking views of the of Sydney Opera House and ...

  • Standards for customer satisfaction and retention.

    Night Manager

    3 days ago

    Standards for customer satisfaction and retention. Sydney, Australia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managem ...

  • Standards for customer satisfaction and retention.

    Night Manager

    1 week ago

    Standards for customer satisfaction and retention. Sydney, Australia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managem ...

  • TFE Hotels

    Night Manager

    4 days ago

    TFE Hotels North Sydney, Australia

    Join the fun and supportive team and grow YOUR hotel career · Set in the heart of North Sydney's bustling business precinct, with easy access to cafes, and shops and close to the train station, Vibe Hotel North Sydney is recruiting a reliable and passionate hospitality profession ...

  • M GALLERY

    Assistant Night Manager/ Night Auditor

    2 hours ago

    M GALLERY Sydney, Australia

    Company Description · Where rich history meets modern elegance, **_The Porter House Hotel _**pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to d ...

  • Holiday Inn

    Assistant Night Manager

    23 hours ago

    Holiday Inn Sydney, Australia

    Travel is a journey. At Holiday Inn, we help make it a joy. · Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memo ...

  • Holiday Inn

    Assistant Night Manager

    1 week ago

    Holiday Inn Sydney, Australia Full time

    Travel is a journey. We help make it a joy. · Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will l ...

  • Crowne Plaza Hotels & Resorts

    Assistant Night Manager

    1 week ago

    Crowne Plaza Hotels & Resorts Sydney, Australia Full time

    There's nothing complicated about dealing with business people. · They're just people. Doing business. · By day, international marketing superhero. By night: fluffy bath robe and a box set. · Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his c ...

  • InterContinental

    Assistant Night Manager

    1 week ago

    InterContinental Sydney, Australia

    Assists in managing the entire hotel operation during night shift and maintaining hotel security and guest experience. Delivers high level product quality and ensures optimum service is provided to all hotel guests in line with IHG's Brand Standards. · To be the main communicatio ...

  • Hilton

    Assistant Night Manager

    1 week ago

    Hilton Sydney, Australia

    An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. · **What will I be doing?** · As and Assistant Night Manage ...

  • Capella Hotel Group

    Assistant Night Manager

    23 hours ago

    Capella Hotel Group Sydney, Australia

    Sydney, NSW, AUS · Full Time · About Capella Hotels and Resorts. · Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our ...