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    Safer Gambling Team Manager - Melbourne, Australia - Sportsbet

    Sportsbet
    Sportsbet Melbourne, Australia

    5 days ago

    Default job background
    Full time
    Description

    Safer Gambling Team Manager (Operations)

    The Safer Gambling (SG) Team Manager is responsible for the leadership of our SG Specialists and focuses on managing the running of day-to-day operations as they relate to customer interactions, quality assurance, process improvement and risk management.

    • Be part of one of the most innovative companies in Australia
    • A place to be yourself and thrive
    • Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn)

    About Us
    Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

    We have over 1,300 team members at Sportsbet but as part of the Flutter Group , we're a true global player.

    Committed To Responsible Gambling

    Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

    We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

    About The Role

    Reporting into the Head of Play Well and Safer Gambling Strategy, the role involves people leadership of a team of >10 specialists, ensuring adherence to compliance obligations, SG decision making, customer empathy and mitigation of risk. The role involves a significant degree of contact with the specialists, ensuring coaching and quality, real time monitoring of performance and managing customer escalations. The Safer Gambling Team Manager may be required to handle escalations as appropriate ensuring sufficient support and management of cases. The successful candidate will also work collaboratively with their peers to operationalise our SG transformation agenda ensuring that Sportsbet continues to lead the

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