Team Manager - Melbourne, Australia - Ten Group

Ten Group
Ten Group
Verified Company
Melbourne, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.


We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.

We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Will you help take us there?

**Job Description: Do you want to play a key role in growing an already successful global service business in Australia and Asia Pacific?

Do you have a real passion for customer service?

Are you passionate about people management?

Yes? Read on...


As a Team Manager, you will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel and dining.

You will need to be fluent in Japanese and English and have strong experience working in customer service in a management capacity.

We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles.

The pace of work is fast and challenging, but highly rewarding.

Our team deals with all types of lifestyle requests from our members living in Japan and abroad.

The market is incredibly exciting and dynamic and we need leaders that have a real sense of what makes great customer service and can play a big part in helping to innovate and improve our service.

You must have passion and love working with and developing people.

In your role you will train / recruit / motivate and lead the performance of a team situated in a very important area of our business.

Your success will also come from excellent communication skills and having a pro active approach to all that you do.


You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfill highly specific and unique customer briefs.

The position entails the management of a diverse and dynamic team. You should thrive in a busy, fun environment which has teamwork at its forefront. A passion for customer service is essential as well as the ability to thrive under pressure.


Requirements:


  • Highly computer literate individuals who are proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
  • Energetic and passionate individuals with proven experience of managing at least 68 people
  • Proven capability to own and lead projects
  • Seasoned in the development and execution of team and departmentlevel strategies
  • People who can use their initiative and creativity to drive the business forward
  • People who are passionate about delivering high quality customer service
  • Travel and/or Hospitality industry experience preferred

Benefits
Our people are at the heart of the business and we have a culture of recognition and reward.

We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based.

Not only do we enjoy monthly Treats on Ten (on the tenth of each month) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years.

In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as 'extra spending money') that is awarded once these milestones are reached.

The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program.

We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
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