Team Manager - Melbourne, Australia - Gallagher

Gallagher
Gallagher
Verified Company
Melbourne, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

About the role:


As a Team Manager in our Mental Injury team, you'll support a team of professionals in their delivery of superior quality service, through people leadership, culture building, workflow management and coaching & mentoring.


You will be a trusted leader in our Worker's Compensation team, with a view to lead your team to success through day-to-day workflow and people management.

Your ability to collaborate with other leaders and implement strategic thinking and planning with relation to Worksafe Performance Measures will be a core focus of this position.

You will be an exceptional leader within both your own team and the wider Work cover leadership group.


Your responsibilities will include:


  • Proactively engaging and building strong relationships with our stakeholders to create solid platforms for discussion, understanding and collaboration pertinent to achieving exceptional work cover claims outcomes
  • Managing your team's daily workflow in order to achieve a high performing team output whilst maintaining exceptional stakeholder service standards
  • Providing exceptional and engaging leadership, coaching and feedback to staff relating to technical, business and performance related issues
  • Working collaboratively with Branch Managers and technical training team to identify your team member's skill, knowledge and capability opportunities with a view of build ing overall capability within your team
  • Lead, develop and cultivate team morale, with a direct focus on achievement and service orientated culture; ensuring a dedicated and teambased approach to the management of claims
  • Mentoring and coaching team members; encouraging creativity, risktaking and continuous improvement
  • Identifying any areas for improvement in our Claims Management service provision, and implementing strategies and processes to ensure GB's services meets business and WorkSafe requirements

We're interested in hearing from people who possess:

  • Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success
  • Previous experience within a client services or account management position
  • Knowledge of Workers Compensation industry performance measures
  • Excellent interpersonal skills with all levels of staff and external parties
  • Conflict resolution skills
  • Excellent time management skills
  • Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field will be held in high esteem

If you live our values and demonstrate the people capabilities, we can offer you:

  • Attractive remuneration packaging & flexible work arrangements
  • including Work from Home
  • Paid Parental Leave
  • Excellent working environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
  • Exciting career as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development;
  • Service recognition awards; and employee assistance program for yourself and immediate family members.

About us:

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).


Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. GB is a wholly owned subsidiary of Gallagher, a global organisation employing over 33,000 employees.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1200 staff.


To apply:

Does this sound like the job for you? We want to hear from you today


To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

  • Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._
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