Team Manager - Melbourne, Australia - Gallagher

Gallagher

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Opportunity

As a Team Manager, you'll support a team of claims management staff in their delivery of superior quality claims service, through people leadership, culture building, workflow management and coaching & mentoring.

You will be a trusted leader in our Worker's Compensation team, with a view to lead your team to success through day-to-day workflow and people management.

Your ability to collaborate with other leaders and implement strategic thinking and planning with relation to Worksafe Performance Measures will be a core focus of this position.

You will be an exceptional leader within both your own team and the wider work-cover leadership group.

In this role, you will:

Proactively engage and build strong relationships with our stakeholders to create solid platforms for discussion, understanding and collaboration pertinent to achieving exceptional work cover claims outcomes
Manage your team's daily workflow in order to achieve a high performing team output whilst maintaining exceptional stakeholder service standards
Provide exceptional and engaging leadership, coaching and feedback to staff relating to technical, business and performance related issues
Work collaboratively with Branch Managers and technical training team to identify your team member's skill, knowledge and capability opportunities with a view of build ing overall capability within your team
Lead, develop and cultivate team morale, with a direct focus on achievement and service orientated culture; ensuring a dedicated and teambased approach to the management of claims
Mentor and coach team members; encouraging creativity, risktaking and continuous improvement
Identify any areas for improvement in our Claims Management service provision, and implement strategies and processes to ensure GB's services meets business and WorkSafe requirements

We're looking for an enthusiastic and collaborative leader who has:

Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success
Previous experience within a client services or account management position
Knowledge of Workers Compensation industry performance measures
Excellent interpersonal skills with all levels of staff and external parties
Conflict resolution skills
Excellent time management skills

What we can offer you:

Attractive remuneration packaging & flexible work arrangements
Key member of leadership team within the Victorian Workers Compensation business unit
Collaborative working environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
Paid Parental Leave scheme;
A unique and exciting career as our Company grows, so do the opportunities for our people;
Opportunities for ongoing education and development;
Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

About us
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, government bodies, self-insured organisations and brokers. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure. Often fast paced, unpredictable, challenging and deeply rewarding.

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.

We invest in our people through strong succession planning and have a number of mentoring and training programs available.

To apply
If you think you can make a positive difference to our business we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.