Customer Service Officer - West Perth, Australia - TSA Group

TSA Group
TSA Group
Verified Company
West Perth, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Company Description

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.


This is an exciting opportunity to represent a Government Agency, supporting Australian customers enquires in relation to their government entitlements.

We are growing our team and looking for Customer Service Officers to join us in our West Perth office.


Job Description:


Role Details:


  • Late August 2023 start dates
  • Fully paid comprehensive training
  • Permanent Full-Time and Part-Time roles available
  • Salary
- $50, 500 + Superannuation

  • Monday
  • Friday, operating on a rotating roster between 7am 7pm

What will a normal day look like?
As a Customer Support Officer, you will be servicing customers Government entitlement enquiries.

Our job is to ensure we resolve customers enquiries efficiently and effectively, whilst upholding the highest level of customer care and empathy.


  • Encourage, support and educate customers updating information through their selfservice portals
  • Use critical thinking and a solution driven mindset to resolve customer enquiries
  • Provide assistance to vulnerable customers with an empathetic approach

What's in it for you:


  • A rewarding role where you can make a difference
  • Ongoing support and development
  • Work your way up and through the business with internal progression opportunities
  • Be a part of fun and exciting events throughout the year
  • Health and wellness benefits

Qualifications:


Who are you?

  • Must be an Australian Citizen and at least 18 years of age
  • Confident in navigating multiple systems
  • Excellent written and verbal communication skills
  • Compassionate and empathetic to vulnerable customers
  • Thrive in a rewarding, fastpaced environment
  • Goal orientated with motivation to learn new skills

_ Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks_
Additional Information

Want to know more? Check out our social media pages:


  • Instagram: tsa_group_
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