Network and Communications Support Specialist - Scoresby, Australia - Cummins Inc.

Cummins Inc. Scoresby, Australia

2 weeks ago

Paid Work

Description

Network and Communications Support Specialist

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for an e xperienced Network and Communications Support Specialist, based at our Scoresby branch with a customer champion mindset and drive for problem solving. Reporting to the Senior Network and Communications Support Specialist, you'll work to ensure that the network and telephone services throughout our South Pacific and Southeast Asia offices and branches are operating without issue.

In this role, you will make an impact in the following ways:

Delivery and support of IT Network Services across the South Pacific and South-East Asia (SEAPAC) region
Supports the developments and maintenance of IT Network Services and ensures that tools and resources are capable and available
Generates and reports service delivery metrics and maintains standards across SEAPAC (i.e., Scorecards, Service Level Agreement and Customer Satisfaction or Net Promoter Scoring)
Acts as a point of contact for customers for service-related inquiries and maintains relationships with key customers
Ensures root cause analysis using the formal problems solving approach for recurring issue
Identifies opportunities for continuous improvement and IT Network Services and related infrastructure, discuss with the customer and raise the request for change for assessment if appropriate
Regularly engages with the global network support teams, to ensure delivery and coordination of enterprise IT Client Services initiatives in the region, and to seek assistance and support for issues related to the SEAPAC region
Participate in financial processes ranging from seeking pricing quotations from suppliers to Purchase Order processing and reconciliations

To be successful in this role you will need the following:

Minimum 2 - 5 years' experience working in an enterprise environment as a Network Engineer
Minimum Industry Certifications - CCNA
Cisco switch and router troubleshooting along with a strong understanding of networking technologies such as VLAN, LAN, Wireless and WAN, including SDWAN
Knowledge of VOIP telephony and experience in SIP Voice technologies would be highly regarded
Intermediate level experience working with network devices from vendors such as Cisco, Juniper Networks, Palo Alto Networks, HP, Dell, Aruba
The ability to troubleshoot methodically and escalate incidents when appropriate to meet business SLA objectives
Strong written and verbal communication skills, with the ability to communicate effectively across various countries and cultural backgrounds, as well as liaising confidently with stakeholders at all levels
Highly motivated and self-driven, with the ability to work with minimum supervision

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 4, 2024, 8:51:33 PM

Unposting Date May 7, 2024, 9:29:00 AM

Organization Cummins Business Services

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240003HK

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