Front of House Team Member/ Concierge - Brisbane, Australia - KPMGau

KPMGau Brisbane, Australia

2 weeks ago

Description

Job DescriptionThe Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers ,responding to internal and external telephone calls and escort and orientation of arriving clients, handling reservations data entry, contacting bookers and event organisers, responding to enquiries and managing allocation of meeting and function rooms, equipment, catering and AV. These accountabilities support and maintain the delivery of essential services required by internal customers and external clients within KPMG on a daily basis.How are you extraordinary?You offer exceptional customer service to all your stakeholdersYou embody professionalism and can demonstrate initiative You embrace every opportunity to learn and grow and demonstrate a 'can do' attitudeYour Opportunity

Coordinate Concierge services to ensure all tasks & requests are completed in a timely and efficient manner

Assist the Workplace Manager in reviewing and implementing new procedures

Develop and maintain stakeholder relationships and seek feedback on services to continually improve services

Manage daily reservations and room allocations

Meet & greet clients and guests and provide a 5* hospitality service

Assist with the provision of all AV equipment and set up for meetings and events

Maintain a clean and tidy workplace and ensure all meeting rooms are set per standards

What we are looking for:To be successful in this position your experience is likely to include some or all of the following:

Experience in hospitality or corporate concierge environment

Experience delivering 5* customer service

Demonstrated high level of written and spoken communication

An experience of Audio Visual equipment is desireable

Additional InformationKPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team .

At KPMG every career is different, and we look forward to seeing how you grow with us.

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who've got your back. You'll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you'll take control over how you work. We're embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team .

At KPMG every career is different, and we look forward to seeing how you grow with us.

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