Concierge Manager - Brisbane, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

W SITS ALONGSIDE LUXURY, NOT CONFINED BY IT
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels.

WE'RE IN THE KNOW, SO YOU'RE IN THE KNOW
Whatever/Whenever service caters to every need in a personalized and personable way - friendly, unscripted, real and connected.

This is amplified by W Insiders:
tapped-in Talent who provide guests insider access to everything locals are buzzing about. W Talent relate to guests' edgy attitude and thrive in a setting where they can be true to themselves.

THE GIG

As the first point of contact, you will have a passion for delivering a Whatever/Whenever service culture throughout W Brisbane.

You will be familiar with all things Brisbane and give our guests backstage access to local knowledge.

You will be highly experienced with all operational aspects of a Concierge department.

This includes responding to guest requests promptly and enthusiastically, leading a dynamic team, and effectively coordinate staff issues such as rostering, wage analysis, training and recruitment.

Your main duties and responsibilities include but are not limited to:

Meet and greet, provide exceptional customer service to all Hotel guests and visitors
Manage the daily operations of the concierge department, this includes the supervision of the bell desk, driveway and car park
Train, motivate and update the local knowledge of our concierge team
Have exceptional communication, interpersonal and leadership skills
Have outstanding knowledge of what's on in Brisbane
Have a full working knowledge of all transport and movements in Brisbane
Immaculate presentation at all times
Be a member of the Golden Keys Society / Les Clefs d'Or Australia would be highly regarded
Qld Manual driver's license

Must demonstrate a proven track record of experience within the Concierge profession, possess excellent verbal and written communication skills and have a high attention to detail.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.