Front of House Team Member/ Concierge - Brisbane, Australia - KPMG

KPMG Brisbane, Australia

5 days ago

Full time

Description

The Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers ,responding to internal and external telephone calls and escort and orientation of arriving clients, handling reservations data entry, contacting bookers and event organisers, responding to enquiries and managing allocation of meeting and function rooms, equipment, catering and AV. These accountabilities support and maintain the delivery of essential services required by internal customers and external clients within KPMG on a daily basis.

How are you extraordinary?

You offer exceptional customer service to all your stakeholders

You embody professionalism and can demonstrate initiative

You embrace every opportunity to learn and grow and demonstrate a 'can do' attitude

Your Opportunity

Coordinate Concierge services to ensure all tasks & requests are completed in a timely and efficient manner

Assist the Workplace Manager in reviewing and implementing new procedures

Develop and maintain stakeholder relationships and seek feedback on services to continually improve services

Manage daily reservations and room allocations

Meet & greet clients and guests and provide a 5* hospitality service

Assist with the provision of all AV equipment and set up for meetings and events

Maintain a clean and tidy workplace and ensure all meeting rooms are set per standards

What we are looking for:

To be successful in this position your experience is likely to include some or all of the following:

Experience in hospitality or corporate concierge environment

Experience delivering 5* customer service

Demonstrated high level of written and spoken communication

An experience of Audio Visual equipment is desireable

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