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    Collections Officer - Melbourne, Australia - Sharp & Carter

    Sharp & Carter
    Sharp & Carter Melbourne, Australia

    2 weeks ago

    Sharp & Carter background
    Casual/Holiday
    Description
    • Located in their Richmond office close to public transport
    • 3 month temporary assignment
    • Attractive hourly rate


    Position Description:

    The role is specifically focused on timely collections. You will play a crucial role in contacting customers who have failed to pay their energy costs in a timely manner. The role will require accurate collection of outstanding payments from our customers.

    Your responsibilities will include, but not be limited to:

    • Following up on outstanding debt & overdue payments with customers efficiently and politely
    • Account reconciliations
    • Providing high level of customer support to provide a clear understanding of billings and adjustments
    • Clearing back logs and resolving issues that may arise around work flow
    • Establishing payment plans and arrangements with customers
    • Maintaining positive relationships with internal and external stakeholders
    • Complete business reporting requirements for both internal & external stakeholders

    Ideal Candidate:

    You will have prior experience in a similar collections based role, as well as the following skills and attributes:

    • Impeccable communication skills, both verbal and written
    • Energy background
    • Confidence in making high volume calls on a daily basis
    • Excellent problem solving and negotiation skills
    • Exceptional organisational and time management skills with the ability to meet deadlines
    • Possess an empathetic, resilient and positive can do nature

    Additional Benefits:

    You will get the opportunity to work in a growing and successful environment.

    • Immediate start
    • Attractive hourly rate dependent on experience
    • Office located in Richmond close to public transport
    • Opportunity to work within a great organisation


    To Apply:

    To apply online, please click the appropriate link below. Alternatively, for a confidential discussion, please contact Nicola McLennan at

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