Collections Officer - Melbourne, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

About DFP:

About the Employer:

Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices.

Our mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales.

About the Role:

Case manage high volume residential and business accounts through a daily dialler
Negotiate best outcomes enhancing cash flow opportunities
Understanding of regulatory and payment difficulty obligations from a credit viewpoint
Understanding of the disconnection for nonpayment process
Identify and resolve diverse customer inquiries
Ensuring noncompliant customers are disconnected for nonpayment while meeting compliance requirements
Ensure collection processes are followed

About you:

Proven experience working in a customer service position in a fast paced environment
A motivated individual who can work with KPIs and meet targets
Excellent communication skills (both verbal and written)
Intermediate computer skills (especially MS Excel)
Maintain a high level of professionalism
Resilient, confident and a positive attitude

The Benefits:

Partnering with Australia's fastest growing utilities provider with a customer centric culture
Refreshed South Melbourne office facilities
Structured induction and training.
Competitive salary package + monthly bonuses
A supportive environment driven by teamwork

If this sounds like exactly what you've been looking for, please click the

Note:
You may be required to provide evidence of your COVID-19 vaccination status.