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    Customer Success Manager- Procurement - Melbourne, Australia - ReadyTech Group

    ReadyTech Group
    ReadyTech Group Melbourne, Australia

    3 weeks ago

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    Full time
    Description
    Thank you for your interest in this position.
    We have received your application from Indeed, so the first step of your application is complete.
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    Customer Success Manager- Procurement About the role: The Procurement Systems division of Ready Tech is a leading provider of enterprise contract management and procurement software, dedicated to transforming how businesses manage their contracts and procurement processes.

    Our innovative solutions empower organisations to reduce corporate waste and enable better business outcomes through streamlined operations, enhanced governance and compliance, improved supplier performance, andoptimizedspend management across the enterprise.

    We are seeking anexperienced customer-centric focused Customer Success Manager to help serviceour growing premium customer base in Australia.
    Experience in enterprisesoftware applications and strategic account management with a proven trackrecord in customer success and growth is essential.

    About us:
    Making a meaningful difference with mission-critical software that empowers communities to thrive.
    Ready Tech is more than just a one-trick pony playing in one market with one product, or one customer.

    We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

    We'rean ASX-listed company which means we are stable, have a strongtrack recordof sustainable growth and have asignificant numberof long-term customers.

    So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer younumerousgrowth opportunities thatcan'tbe found in any other company.

    It'san inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.


    You will get to:

    Learn and articulate valueproposition Research customer accounts, identifying keystakeholders, and generating interest Manage the complete customer success cycle Adopt and deploy Ready Tech's'Client Engagement Framework' to build customer references and generateincremental revenue through upsell opportunities Use Ready Tech's CRM effectively to maintain customer contacts, meetingnotes & actions, build pipeline and enter/maintain customer deals to provideregular pipeline/sales forecasts Attend and facilitateevents- conferences, seminars andother marketing events promoting Ready Tech's software to customers Leverage Ready Techmarketing initiatives- e.g.

    promote customerinvolvement in Ready Tech conferences, sharing Ready Tech posts on social media,promoting product webinars to customers, ensure customer contact database is upto date to maximise effectiveness of customer focused EDM campaigns High quality proposals- ensure your customer quotes / proposals meet ourquality standards and details are cross checked and approved to ensure accuracyof representation Achieve customer success KPIs- e.g.

    low churn rate,solution adoption / value measures, customer satisfaction ratings, upselltarget More about you: Proventrack record of customer success / account management and being able to upsellnew products and services – we want to you achieve, if not exceed your Customersuccess KPI's and associated On-Target-Earnings Strongcustomer service / customer success orientation and commitment to outstanding Customer service with high integrity Ambitiousand motivated self-starter, driven and motivated by customer success Provenability to quickly learn new concepts, technology and approaches Demonstratableapplication of strategic and/or consultative customer service experience in anenterprise applications software environment Strongphone presence and experience in customer communication Abilityto develop strong working relationships and influence with key stakeholders anddecisions makers within customer organisations Strongverbal and written communication skills Abilityto author 'winning' and well-structured high-quality proposals based on a clearunderstanding of customer requirements and challenges Effectivenegotiation skills – establishing value and being able to negotiate win/winscenarios Abilityto run multiple customer success plans and campaigns concurrently Effective prioritisation skills and initiative Experience facilitatingpresentations / demonstrations in selling the value of enterprise softwareapplications Why you should become a

    Ready Techer:

    A day off for your birthday- hiphiphoorayAdditional 4 days of leave each year Ready Techer Awards each quarter with the chance to win flights and accommodation to Hamilton Island Hybrid work, with in-house baristas in Australia via the Ready Beans team Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7 Paid parental leave Additionalpaid leave for miscarriage,endometriosisand menopause Volunteer leave And plenty of Ready Tech merch drops along the wayReady Tech is committed to seeing things through each other's eyes.

    We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.

    We'reproud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

    As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you willbe requiredto completea comprehensive policecheck and an Australian working rights check.

    Should you have any questions or concernsregardingthese requirements, please feel free to contact us.
    So, if you are ready for anything, please apply today.
    Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quicklyidentifypotential Ready Techers
    #J-18808-Ljbffr
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