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Banyo

    Administration Coordinator - Banyo, Australia - Service Stream

    Service Stream
    Service Stream Banyo, Australia

    4 days ago

    Default job background
    Full time
    Description

    Description Summary

    This role is perfect for a candidate with allocating and scheduling experience, strong attention to detail, proficient computer skills and excellent customer service.

    About the Role

    Working as part of our Administration team supporting our field based meter readers the Administration Coordinator will play a critical role within the business. This role is perfect for a candidate with allocating and scheduling experience, strong attention to detail, proficient computer skills and excellent customer service. Benefits
  • Access to StreamLife, our Employee Benefits Program that provides a fantastic range of retail savings at hundreds of top brands as well as resources to help you stay active and healthy
  • Industry leaders providing services to the community for more than 30 years. Ongoing work.
  • As an organisation of 5000 people this is a place where you can build a career
  • Convenient Banyo office location
    • Key Responsibilities
  • Proactively support administration operation for project
  • Undertake administration associated with scheduling activities and assisting as required to:
    - Download meter reading books from client server/s into the LINK system in order to ensure work is issued to field within all-time requirements
    - Contacting readers in the field daily to confirm they are working, reading the correct books and check progress against targets
    - Maintain productivity monitoring records and report issues/anomalies to the Contract Manager/Supervisor
    - Run daily reports, and send to client as agreed
  • Completion of task allocation / work orders to field staff to meet all client, customer and business objectives
  • Meet KPI's for work undertaken
  • Manage metering inbox enquiries
  • Responding to incoming phone calls, faxes and emails
  • Help with customer keys in and out
  • Manage new customer keys
  • Liaising with field based and office-based employees to confirm / assist in the completion of tasks
  • General filing and office tasks
  • Other duties as required and as are consistent with this role
    • About You To be successful in this role you will have:
  • Experience in a scheduling/rostering/dispatch service industry environment
  • Previous experience in a customer service environment would be beneficial
  • Previous data entry experience ​
  • Knowledge of the QLD - Southern is desirable
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